{"count":49,"next_page":"https://help.jackpotjoy.com/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=welcome+offer","page":1,"page_count":2,"per_page":25,"previous_page":null,"results":[{"id":28687256605842,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/28687256605842.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/28687256605842-What-is-the-Sports-Welcome-Offer-and-how-do-I-claim-it","author_id":362992604239,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-10,"vote_count":56,"section_id":360002883880,"created_at":"2025-08-11T11:24:57Z","updated_at":"2026-06-08T14:30:26Z","name":"What is the Sports Welcome Offer and how do I claim it?","title":"What is the Sports Welcome Offer and how do I claim it?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-29T13:27:04Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eAs an alternative to our Free Spins Welcome Offer, new members now have the option to instead select a Sports Welcome Offer, offering you £10 in free bets!\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get the Welcome Offer?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAll you need to do is create an account, ensure the opt-in button is ticked on the deposit page, deposit a minimum of £10 and then place a qualifying cash bet of at least £10 on any sportsbook market, at odds of 1/2 or greater (at the time of settlement), excluding the following:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ec79a748b84826f62dfb1b55dce34bcce\"\u003eBoosted odds\u003c/li\u003e\n\u003cli data-list-item-id=\"e36f423e43cf1c61695885158dd37fb4e\"\u003eProfit boosts\u003c/li\u003e\n\u003cli data-list-item-id=\"e06d6ec107dd3afa3efa7aa4c033a54da\"\u003eSecond chance bets\u003c/li\u003e\n\u003cli data-list-item-id=\"e5f1274f1eaadf1d20b3b47120f732bdc\"\u003eFree bets\u003c/li\u003e\n\u003cli data-list-item-id=\"ed9957ffd8a47d747681711fb58de0c36\"\u003eBets placed with bonus funds\u003c/li\u003e\n\u003cli data-list-item-id=\"e7475c22d987e80032513ae6848e49941\"\u003e2up Markets\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePlease note, this promotion is not available to existing members of Jackpotjoy.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are the rules regarding the Qualifying Requirements and how will I receive my Free Bets?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou have 30 days from when you make your first deposit to place the Qualifying Bet, completing the remaining Qualifying Requirements. The Qualifying Bet must settle within 30 days from when you make the first deposit. Once the Qualifying Bet has settled, the Free Bets will be credited to your account as two £5 bet tokens.\u003c/p\u003e\n\u003cp\u003eIf you do not opt in to this promotion by selecting Free Bets before you make your first deposit, you will not be eligible to opt in to this promotion retrospectively. Your choice is locked in at the point that a successful first deposit is made, and cannot be exchanged or altered after this time.\u003c/p\u003e\n\u003cp\u003eIf you cash out your Qualifying Bet, or it is voided or cancelled, you will no longer be eligible for this promotion, unless you subsequently make another Qualifying Bet within the same 30 days from making your first deposit, provided that it is not cashed out, voided or cancelled.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I claim my Free Bets once they have been credited?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eUpon completion, you will be credited automatically, and a Free Bet token will appear in your bet slip to select it when the value of the bet is set to at least £5. This can be de-selected from your bet slip if you choose to do so.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eIf I win from my Free Bets, can I withdraw?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes! Any money won from your Free Bets is credited to your account as cash. This means that you can withdraw your winnings by nipping over to the Withdrawal Page. \u003c/p\u003e\n\u003cp\u003eWe aim to make Free Bets available instantly upon settlement, however please allow up to 72 hours in the case of technical difficulties.\u003c/p\u003e\n\u003c/div\u003e\u003cp\u003e\u003ca href=\"https://www.jackpotjoy.com/terms\"\u003e\u003cstrong\u003eClick here\u003c/strong\u003e\u003c/a\u003e for a full breakdown of the T\u0026amp;Cs regarding our Sports Welcome Offer.\u003c/p\u003e\u003cp\u003eAlternatively, if you would like to find out more about our Bingo or Free Spins Welcome Offers, please \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14040144492306\"\u003e\u003cstrong\u003eclick here\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e","user_segment_ids":[],"snippet":"Free Spins \u003cem\u003eWelcome Offer\u003c/em\u003e, new members now have the option to instead select a Sports \u003cem\u003eWelcome Offer\u003c/em\u003e, \u003cem\u003eoffering\u003c/em\u003e you £10 in free","result_type":"article"},{"id":14040144492306,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14040144492306.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14040144492306-What-are-our-Bingo-and-Free-Spins-Welcome-Offers","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-43,"vote_count":181,"section_id":360002883880,"created_at":"2023-09-28T08:01:20Z","updated_at":"2026-06-20T05:35:47Z","name":"What are our Bingo and Free Spins Welcome Offers?","title":"What are our Bingo and Free Spins Welcome Offers?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-11T12:49:44Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo get you started, we offer new members a choice between two fantastic welcome offers: Free Spins for one of our most popular slot games, or Bingo Tickets worth up to £30! \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get the Welcome Offer?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eAll you need to do is create an account, ensure the opt-in button is ticked on the deposit page, and deposit and wager a minimum of £10 on site on slots.\u003c/p\u003e\n\u003cp dir=\"auto\"\u003eIf you have selected our \u003cstrong\u003eCasino Welcome Offer,\u003c/strong\u003e\u003cstrong\u003e \u003c/strong\u003eOnce the wagering is complete, a pop-up message will appear confirming that your Free Spins have been awarded. This pop-up will state the specific game your spins can be used on.\u003c/p\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp dir=\"auto\"\u003ePlease note, wagering on Sports, Bingo and Live Casino does not count towards the wagering requirement for the Casino Welcome Offer.\u003c/p\u003e\u003c/div\u003e\n\u003cp dir=\"auto\"\u003eIf you have selected our \u003cstrong\u003eBingo Welcome Offer\u003c/strong\u003e, you will receive a pop-up message letting you know that your Tickets are now available for you to use.\u003c/p\u003e\n\u003cp dir=\"auto\"\u003ePlease note, wagering on Sports and Live Casino does not count towards the wagering requirement for our Bingo Welcome Offer.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow much are the Spins worth and can I use them on another game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eThe value of each Free Spin is pre-determined for the offer you have selected. What you win is down to your luck!\u003c/p\u003e\n\u003cp\u003eThe Free Spins are only valid for the \u003cstrong\u003especific game shown to you\u003c/strong\u003e when the offer is awarded and cannot be transferred or used on any other game.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eIf I win from my Free Spins, can I withdraw?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes! Any money won from your Free Spins is credited to your account as cash. This means that you can withdraw your winnings right away by nipping over to the Withdrawal Page.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are my Bingo Tickets worth?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eDue to the Bingo rooms having different ticket prices it depends on what game you pick to play.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"To get you started, we \u003cem\u003eoffer\u003c/em\u003e new members a choice between two fantastic \u003cem\u003ewelcome offers\u003c/em\u003e: Free Spins for one of our most popular","result_type":"article"},{"id":14146152729618,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146152729618.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146152729618-I-ve-had-an-issue-with-the-Welcome-Offer","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-423,"vote_count":547,"section_id":360002883880,"created_at":"2023-10-03T10:05:56Z","updated_at":"2026-06-19T20:02:57Z","name":"I've had an issue with the Welcome Offer...","title":"I've had an issue with the Welcome Offer...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-03T12:45:34Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe understand that you have experienced an issue with the Welcome Offer. Click on one of the options below to find out why this may be: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy haven't I received my Free Spins / Free Tickets?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eTo receive your Free Spins or Tickets, please ensure that you have opted-in on the Deposit page. Once you're onsite, deposit a minimum of £10 and then wager this on slots. Once £10 has been wagered, you will receive a pop up message saying your free spins or tickets are now available for you to use. \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy can't I play my Free Spins / Free Tickets after they have been credited to my account?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOnce you've wagered £10 on slots, the Free Spins or Tickets are credited immediately to your account. If you're unable to play them, you may need to clear your Temporary Internet Files and Cookies. You can find a step-by-step guide on how to do this\u003cstrong\u003e \u003c/strong\u003e\u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/8580388758930\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eMy game crashed during my Free Spins / Bingo Session\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eFrom time-to-time, technical errors may occur during your game. This can happen for a number of reasons, such as a dip in your internet connection or a caching error. Thankfully, all of your games will play out successfully on our secure servers. You can double-check the result of your Free Spins by heading to My Account \u0026gt; History \u0026gt; Game History. If there is no green tick next to the game round, you will be able to re-enter the game and continue playing your spins.\u003cbr\u003e\u003cbr\u003eBefore re-entering the game, we would advise that you clear your Temporary Internet Files and Cookies. You can find out how to do this \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/8580388758930\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"understand that you have experienced an issue with the \u003cem\u003eWelcome Offer\u003c/em\u003e. Click on one of the options below to find out why this","result_type":"article"},{"id":35712641310738,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/35712641310738.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/35712641310738-Sports-Betting-Not-Available-in-Ireland","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":18378647779090,"created_at":"2026-05-19T14:22:04Z","updated_at":"2026-06-03T13:12:59Z","name":"Sports Betting Not Available in Ireland","title":"Sports Betting Not Available in Ireland","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T13:12:59Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eSports betting will no longer be available to customers located in Ireland from the 1st July 2026. You can continue to enjoy our full range of casino games and all other products available in your region.\u003c/p\u003e\u003cp\u003eFrom the 3rd of June onwards, customers located in Ireland will no longer be able to claim our Sports Welcome Offer when registering.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy is Sports no longer available to me?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003e\u003cspan lang=\"EN-GB\" data-usefontface=\"true\" data-contrast=\"none\"\u003eDue to regulatory changes, s\u003c/span\u003eports betting will no longer be available to customers located in Ireland.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen does this change take effect?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eSports betting will become unavailable in Ireland from 1st July 2026.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I still access Casino games?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes. Your account remains active and our full range of casino games is still available to you, including Slots, Live Casino and more.\u003c/p\u003e\n\u003cp\u003eYou can browse and play casino games directly from the app or website, with the same great promotions and app experience you are used to.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat happens to any open bets I had?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAny open bets placed before 1st July 2026 will be settled in the normal way.\u003c/p\u003e\n\u003cp\u003ePlease note that features such as \u003cstrong\u003eCash Out will no longer be available\u003c/strong\u003e. You can continue to track the status and settlement of your bets in your transaction history.\u003c/p\u003e\n\u003cp\u003eIf you have any concerns about a specific bet, please contact us and our team will be happy to assist.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I still participate in the Welcome Offer?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOn 3rd June 2026 the Sports Welcome Offer was removed for customers located in Ireland. However, the Casino Welcome Offer will continue to be available.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"Can I still participate in the \u003cem\u003eWelcome Offer\u003c/em\u003e? On 3rd June 2026 the Sports \u003cem\u003eWelcome Offer\u003c/em\u003e was removed for customers located","result_type":"article"},{"id":14146554616210,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146554616210.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146554616210-How-can-I-use-my-Free-Spins","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-242,"vote_count":628,"section_id":360005644479,"created_at":"2023-10-03T10:19:58Z","updated_at":"2026-06-20T03:47:46Z","name":"How can I use my Free Spins?","title":"How can I use my Free Spins?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T13:49:44Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThroughout your time with us, you may find yourself as a recipient of Free Spins from one of the promotions we offer to you. To find out how to use your Free Spins, simply click on the relevant option below: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins awarded from the Welcome Offer\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOnce you have deposited and wagered £10, your 30 Free Spins will be automatically credited to your account. You can claim them by heading to \u003ca href=\"https://www.jackpotjoy.com/game/play-bp-fishin-frenzy-the-big-catch-2/play\"\u003e\u003cstrong\u003eFishin' Frenzy The Big Catch 2\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e. \u003c/strong\u003eIf you're experiencing any difficulty claiming your Free Spins from the Welcome Offer, please click \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14146152729618\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins awarded from another promotion\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you have been awarded your Free Spins from another onsite promotion, how you claim your reward will depend on the rules of that promotion. Simply check your emails or the terms of the promotion to find out what game you need to play to claim your Free Spins.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins awarded from Slot Masters\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eFree Spins won via Slot Masters are typically credited within \u003cstrong\u003e72 hours\u003c/strong\u003e of the tournament ending.\u003c/p\u003e\n\u003cp\u003eTo use your Slot Masters prize:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eab1819f98bd45afd3ab8412ed3c5709a\"\u003eSearch for the game: \u003cstrong\u003eFishin' Frenzy The Big Catch 2\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7601ead305fb52dc9479991806275b72\"\u003eOnce the game loads, your spins will be waiting for you.\u003c/li\u003e\n\u003cli data-list-item-id=\"e2d2ad7c11ff379efb1db462e4935855e\"\u003ePlease note these spins are valid for \u003cstrong\u003e72 hours\u003c/strong\u003e once credited.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"as a recipient of Free Spins from one of the promotions we \u003cem\u003eoffer\u003c/em\u003e to you. To find out how to use your Free Spins, simply click","result_type":"article"},{"id":14040109994514,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14040109994514.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14040109994514-How-do-I-register-an-account","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-97,"vote_count":249,"section_id":360005643899,"created_at":"2023-09-28T07:59:51Z","updated_at":"2026-06-17T16:14:19Z","name":"How do I register an account?","title":"How do I register an account?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-07-16T10:24:43Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003csection class=\"article-info\"\u003e\u003cdiv class=\"article-content\"\u003e\u003cdiv class=\"article-body\"\u003e\n\u003cp\u003eTo register an account with us simply head to \u003ca href=\"https://www.jackpotjoy.com/onboarding/register\"\u003e\u003cstrong\u003ehttps://www.jackpotjoy.com/onboarding/register.\u003c/strong\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003eWe'll ask you for a few details to get started, such as your name, date of birth, email address etc. All of this information is stored securely and we take the safety of your data very seriously.\u003cbr\u003e\u003cbr\u003eThere are a few things you need to know before you get started:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e Make sure your name and your date of birth on the registration page are accurate. As a responsible operator we'll need to use these to verify that you're over the age of 18, as we can't accept any players who are under the legal age to gamble.\u003c/li\u003e\n\u003cli\u003e You're only allowed to have one account per person, and your email address can only be registered with us once. It's worth double checking that you don't already hold an account with us that you've forgotten about.\u003c/li\u003e\n\u003cli\u003e We'll also ask you to enter your address. We're not able to accept registrations from anyone who resides outside of the UK \u0026amp; Ireland, as that's where our license is held.\u003c/li\u003e\n\u003cli\u003e Upon registering, we'll also ask you if you want accept the 'Welcome Offer'. This is an offer that's only available to new players who register with us for the first time. You can find out more about the Welcome Offer by \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14040144492306\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eWe hope you enjoy your time with us here at Jackpotjoy!\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003cfooter\u003e\u003cdiv class=\"article-footer\"\u003e\u003cdiv class=\"article-inner-content-area\"\u003e\u003cdiv class=\"comment-icon\"\u003e \u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/footer\u003e","user_segment_ids":[],"snippet":"we'll also ask you if you want accept the '\u003cem\u003eWelcome Offer\u003c/em\u003e'. This is an \u003cem\u003eoffer\u003c/em\u003e that's only available to new players who register","result_type":"article"},{"id":14146748850322,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146748850322.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146748850322-What-promotions-can-I-take-part-in","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-26,"vote_count":90,"section_id":360005644479,"created_at":"2023-10-03T10:26:49Z","updated_at":"2026-06-16T17:32:46Z","name":"What promotions can I take part in?","title":"What promotions can I take part in?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-26T09:04:37Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eHere at Jackpotjoy we offer an exciting variety of promotions that you're able to take part in. You can find what's available to you by heading to the Promotions page!\u003c/p\u003e\u003cp\u003ePlease click on the options below to find out more about our offers: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eBox Bonanzas\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eDuring your time with us, you will most likely come across our most popular reward - a Box Bonanza! These are awarded through the promotions that you take part in and give you an opportunity to potentially win a cash prize.\u003c/p\u003e\n\u003cp\u003eTo find out more about Box Bonanza's, please \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14146574670738\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003eclick here\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCashback\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eCashback promotions give you the opportunity to win some cash back from your gameplay. You'll typically have to wager a certain amount of money on a particular game(s) and for any losses, you'll receive a certain amount back as cash. \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eSharepots\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eEarn yourself a guaranteed share of a pot of cash in our Sharepot promotions. Simply wager the amount specified in the promotion to receive a share of the pot within 72 hours of the promotion ending, though you can typically expect to receive your share within 24 hours.  \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Games\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAll of our players who have made their initial £10 deposit will be eligible to take part in our Daily \u0026amp; Monthly Free Games where you'll have the opportunity to win Cash Prizes!\u003c/p\u003e\n\u003cp\u003eWe have created a handy article which will cover all your questions \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14063737755922\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e. \u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eFree Spins can be awarded on Jackpotjoy through the Welcome Offer, and other Promotions running onsite! You can find out how to claim them by \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14146554616210\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\u003c/div\u003e\u003cp\u003eWe would recommend that you check the Terms of any promotions before opting in to ensure that you'll meet the requirements to be in with a chance of receiving a reward. \u003c/p\u003e","user_segment_ids":[],"snippet":"Here at Jackpotjoy we \u003cem\u003eoffer\u003c/em\u003e an exciting variety of promotions that you're able to take part in. You can find what's available","result_type":"article"},{"id":23402909997074,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/23402909997074.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/23402909997074-What-is-a-Profit-Boost","author_id":363119003639,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":3,"section_id":18378608089874,"created_at":"2024-12-19T11:09:14Z","updated_at":"2026-05-12T14:31:24Z","name":"What is a 'Profit Boost'?","title":"What is a 'Profit Boost'?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-12T14:31:23Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eFrom time to time, we may offer a promotion for Sports Betting called a 'Profit Boost' which allows you to boost your profit by a predetermined percentage. This means rather than receiving the standard returns on your bet, we give you that little bit extra on top. The amount at which your winnings are boosted depends on the offer, and these are normally only available for specific markets or events. Here's some answers to popular questions about our 'Profit Boost' offers:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I use my 'Profit Boost'?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you've been lucky enough to receive a 'Profit Boost' offer from us, it will show up in your betslip when you've added a qualifying bet. If, for example, the boost was on a Premier League Bet Builder with 3 or more legs at minimum odds of 2.00 (Evens), you'd need to add a qualifying bet to your betslip, check the box to apply your 'Winnings Boost' and then your returns will be boosted if/when the bet pays out. For Horse Racing we might offer you a 30% profit boost on any singles, which means you can get your returns boosted by 30%, but this would only be on the win market, not each way bets.\u003c/p\u003e\n\u003cp\u003ePlease note, any profit boosted bets will not count towards the wagering requirement for the Welcome Offer. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow are my extra winnings calculated?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eRemember that the 'Profit Boost' offer only applies to the winnings portion of your bet, not the total returns. If for example you placed a £10 bet at 10/1 which would return £110, only £100 of that total return is winnings, with the remainder being your stake. In this example, the £100 would be boosted to say £125 for a 25% Winnings Boost, and your total return would be £135 with your stake also returned to you.\u003c/p\u003e\n\u003cp\u003eHere's a few examples of Winnings Boosts and the extra returns you would see from a £10 bet:\u003c/p\u003e\n\u003cfigure class=\"wysiwyg-table\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"border-color: #2F3941;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 21%;\"\u003e\n\u003ccol style=\"width: 20%;\"\u003e\n\u003ccol style=\"width: 22%;\"\u003e\n\u003ccol style=\"width: 18%;\"\u003e\n\u003ccol style=\"width: 19%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cstrong\u003eOriginal Odds\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cstrong\u003eTotal Returns\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cstrong\u003eTotal Winnings\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cstrong\u003eBoost Offer\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cstrong\u003eNew Returns\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e11/10 (2.10)\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£21\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£11\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e25%\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£23.75\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e6/4 (2.50)\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£25\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£15\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e30%\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£29.50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e5/1 (6.00)\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£60\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£50\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e20%\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£70\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e20/1 (21.00)\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£210\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£200\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e10%\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e£230\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eThe odds on my betslip don't seem to be correct after I apply a 'Profit Boost'...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWhile we do our best to display accurate odds on the betslip that reflect your returns, sometimes the addition of a 'Profit Boost' can mean that the returns themselves don't reflect actual odds available. For this reason, odds shown on your betslip when applying a 'Winnings Boost' may not reflect the actual returns, but rest assured that the total returns displayed are reflective of the actual amount you will receive.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I cash out a 'Profit Boost'?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eCash out may be available on bets that have a 'Profit Boost' applied to them, however, in the event that the market is available for cash out, the amount shown will exclude the winnings. Any cashed out bets will not have an additional boost applied to them.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen are my extra winnings applied?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYour extra winnings will be applied when the bet is settled, so there's no need to wait around. The amount that the bet returns will be inclusive of any 'Profit Boost' that you applied on the betslip.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"requirement for the \u003cem\u003eWelcome Offer\u003c/em\u003e. How are my extra winnings calculated? Remember that the 'Profit Boost' \u003cem\u003eoffer\u003c/em\u003e only applies to","result_type":"article"},{"id":21612320591506,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/21612320591506.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/21612320591506-Welcome-Back-Tips-for-Returning-Players","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":80,"vote_count":1014,"section_id":360005607920,"created_at":"2024-09-26T09:55:47Z","updated_at":"2026-06-19T23:30:43Z","name":"Welcome Back! Tips for Returning Players...","title":"Welcome Back! Tips for Returning Players...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2024-09-26T10:49:35Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eFirstly, welcome back to site, we've missed you! While you've been away we appreciate that things might have changed, whether that's the site itself or your details, so our \"Welcome Back\" guide aims to give you everything you need to get back up and running with your account. \u003c/p\u003e\u003cp\u003eBelow we've got some popular questions that our players ask us when they return to site after a break, but of course, if you've got a question that we've not listed here, our Customer Support Team are available 24/7 via the Live Chat icon in the bottom right hand corner of your screen.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI've forgotten my login details...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe first step for any returning player is remembering the details you signed up with. With so many usernames and passwords these days it can always be difficult to remember what you used to register in the first place. If you've received an email from us recently, then the email that this was sent to will be the email address you signed up with, and if we ever send something through the post, it should have your username on to help you out.\u003c/p\u003e\n\u003cp\u003eIn terms of your password, that can always be the most challenging part to remember, but we've got you covered. Simply head to the \"Login\" page and click \"Forgotten Details\". You'll be asked for your email address and Date of Birth - remember that these must match the details registered on your account. Simply fill in the form, click \"Confirm\" and you should receive an email within the next 10 minutes with details on how to reset your password. \u003c/p\u003e\n\u003cp\u003eIf you don't receive an email then it's likely that the details you entered on the form were incorrect so you can always try again.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eChecking your personal details are correct...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eBefore getting started with playing on site, it's important to check that your personal details are all correct. If you've moved house or changed your details since you were last with us, this could mean that we're not able to process your winnings unless they are updated, so getting them in order first is always best practice. \u003c/p\u003e\n\u003cp\u003eSimply head to My Account \u0026gt; Manage Details. Here you'll see any warnings about your account details such as things you'll need to verify as well as your contact details, security and contact preferences. Check that the information is correct and if not, just click \"Edit\" to update them.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eChecking your payment information is correct...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOne of the most common changes we see from players who have been away for a while is that their payment method has expired. Obviously if your Deposit Method has expired then you won't be able to add funds to your account, but many of our players neglect to also check that their bank information is correct. \u003c/p\u003e\n\u003cp\u003eWe operate a closed loop policy with your money, meaning you can only withdraw to the payment method or bank account linked to the account that you deposit from. It's important to check both the Withdraw \u0026gt; Update Bank Details and the Deposit \u0026gt; Update / Add Method sections to make sure your payment details are up to date before funding your account. If these details are incorrect now, it may delay the processing of any withdrawals you make further down the line.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eGames \u0026amp; Promotions\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhile you've been away there have no doubt been changes to our library of games and also the promotions that we offer. It's always good to take some time to navigate around the site and just get yourself up to speed with what's going on. \u003c/p\u003e\n\u003cp\u003eWe've got a fantastic range of promotions available on our promotions tab and checking those first could see you bag a prize by playing your favourite games. We're also updating our games on a regular basis, and we might have something under our \"New Games\" section which catches your eye.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eKeep it responsible...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAs well as updating our games and features on site, we're always looking for more ways to protect our players. Whether it's controlling the amount of money or time you spend on site, we've got plenty of tools to help you have fun with us, whilst only spending the time and money that you can afford to spend.\u003c/p\u003e\n\u003cp\u003eHead to the Play Responsibly section to find out more about all of the tools we offer to help keep you playing safely and responsibly.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWe're always here to help...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhether you've got a problem with a game, your funds, your controls or your details, we're always here to help. Not only do we have a wide range of FAQs that cover every possible question you might have, our dedicated 24/7 Customer Support team are also available at the click of a button so feel free to get in touch with us any time. \u003c/p\u003e\n\u003cp\u003eWe want your return to site to be as seamless as possible and whether it's a question, a problem or feedback, we're always available to talk.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Firstly, \u003cem\u003ewelcome\u003c/em\u003e back to site, we've missed you! While you've been away we appreciate that things might have changed, whether","result_type":"article"},{"id":14146574670738,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146574670738.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146574670738-What-is-a-Box-Bonanza","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-54,"vote_count":186,"section_id":360005644479,"created_at":"2023-10-03T10:20:43Z","updated_at":"2026-06-20T03:48:34Z","name":"What is a Box Bonanza?","title":"What is a Box Bonanza?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:58:43Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn your time with us, you will most likely come across one of our rewards called a Box Bonanza. If you see three big boxes under ‘Your Offers’, you’ll be able to play the game to find out if you have won a cash prize.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I play my Box Bonanza game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eTo play your game, simply head to the 'Your Offers' section on the Promotions page and click on the Box you want to. Hopefully, it will contain a winner!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen does my Box Bonanza game expire?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThis will depend on the promotion that you received the game from. Please ensure you have read the Terms of the promotion as this will specify when your game will expire. You can find this information via an email from us or on the Promotions page directly.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen will I receive my winnings from my Box Bonanza game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eAll winnings are credited immediately after you have opened your Box of choice. If you experience a delay in the funds being added to your balance, please check your Reward History found within the My Account \u0026gt; History section.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eDo I have to wager my winnings from a Box Bonanza game back onsite?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThere are no wagering requirements on funds you have won from a Box Bonanza game. If you are a lucky winner, you will be able to withdraw the funds if they're above the minimum £10 required or wager the money onsite. It's up to you!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI received £0.00 from my Box Bonanza game, is that right?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe cannot guarantee any amount within our Box Bonanza games as they are still part of the risk of gambling. Within a Box Bonanza you have 3 choices, each with a completely random amount in, which can include £0.00.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"called a Box Bonanza. If you see three big boxes under ‘Your \u003cem\u003eOffers\u003c/em\u003e’, you’ll be able to play the game to find out if you have","result_type":"article"},{"id":14146650125458,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146650125458.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146650125458-I-ve-had-an-issue-opening-the-Box-Bonanza-that-I-won","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-126,"vote_count":222,"section_id":360005644479,"created_at":"2023-10-03T10:22:55Z","updated_at":"2026-06-08T13:43:55Z","name":"I've had an issue opening the Box Bonanza that I won...","title":"I've had an issue opening the Box Bonanza that I won...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-19T15:55:26Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp dir=\"auto\"\u003eIf you're experiencing issues with your Box Bonanza game, such as the winning amount not displaying correctly or the box not opening, this is typically a visual error. It can be caused by a temporary dip in your internet connection or a caching issue. While these can happen occasionally, you can find out how to resolve them below.\u003c/p\u003e\u003cp dir=\"auto\"\u003ePlease be assured, any winnings from your Box Bonanza game are instantly credited to your account balance. You can also double-check the amount credited in your Reward History, located in My Account \u0026gt; History.\u003c/p\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003eSee more:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/8580388758930\"\u003e\u003cstrong\u003eWhat are Temporary Internet Files and how do I clear them?\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/360020974180\"\u003e\u003cstrong\u003eHow can I fix my connection issues?\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"If you're experiencing issues with your Box Bonanza game, such as the winning amount not displaying correctly or the box","result_type":"article"},{"id":14146658463250,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146658463250.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146658463250-I-haven-t-received-my-Box-Bonanza","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-375,"vote_count":601,"section_id":360005644479,"created_at":"2023-10-03T10:24:14Z","updated_at":"2026-06-19T09:59:39Z","name":"I haven't received my Box Bonanza...","title":"I haven't received my Box Bonanza...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:06:12Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIf you were expecting to receive a Box Bonanza and this hasn't been credited to your account, this could be down to a couple of reasons. Please click the below options to see more: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAm I eligible to receive a Box Bonanza from my promotion?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe would recommend that you double-check that you have met the requirements to receive a Box Bonanza. You can do this by checking the Terms of the promotion that you've entered, as they will likely explain why you haven't received it this time.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eSome promotions are Prize Draws too. Once you meet the requirements, you're entered into a Prize Draw alongside other players. Lucky winners will be notified via the Promotions page and/or Email.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI'm eligible for a Box Bonanza but it isn't showing on my account...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you have confirmed that you're eligible to receive a Box Bonanza and it still isn't showing on your account, this is likely caused by a caching error. Please clear your Temporary Internet Files and Cookies and then log back into the site. To find out how to do this, click \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/8580388758930\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. Alternatively, please try opening the Promotions page on another device\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"If you were expecting to receive a Box Bonanza and this hasn't been credited to your account, this could be down to a couple","result_type":"article"},{"id":14146579695762,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146579695762.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146579695762-Why-can-t-I-take-part-in-a-promotion","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-87,"vote_count":121,"section_id":360005644479,"created_at":"2023-10-03T10:22:00Z","updated_at":"2026-06-11T02:36:08Z","name":"Why can't I take part in a promotion?","title":"Why can't I take part in a promotion?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-18T16:15:15Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp dir=\"auto\"\u003eWe understand it can be disappointing when a promotion isn’t available to you. Promotions aren’t always offered to every player at all times. However, you can still enjoy our \u003cstrong\u003eDaily Game\u003c/strong\u003e and any \u003cstrong\u003ein‑game offers\u003c/strong\u003e currently available.\u003c/p\u003e\u003cp dir=\"auto\"\u003eA promotion may not be available to you for one of the following reasons:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8b2e2c4f2b93a09ee0a2b4a5a1c485de\"\u003eWe have concerns regarding your patterns of play, and we have a regulatory obligation not to make this promotion available in these circumstances. In the meantime, we recommend visiting our Responsible Gambling page.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b9e59f821d5e773658fa948649ebc45\"\u003eSome promotions are only open to selected players. If you’ve already opted into a promotion on a previous day, you will still be able to take part in that day’s promotion and receive any prize or reward you qualify for.\u003cbr\u003eYou may also be eligible for future promotions when they are made available to you.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e To visit our Responsible Gambling page,\u003cstrong\u003e \u003c/strong\u003e\u003ca href=\"https://www.jackpotjoy.com/responsible-gaming\"\u003e\u003cstrong\u003eplease click here\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e. \u003c/strong\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"always \u003cem\u003eoffered\u003c/em\u003e to every player at all times. However, you can still enjoy our Daily Game and any in‑game \u003cem\u003eoffers\u003c/em\u003e currently","result_type":"article"},{"id":360020977880,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360020977880.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360020977880-I-opted-into-a-promotion-but-haven-t-received-anything","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1194,"vote_count":1620,"section_id":360005644479,"created_at":"2021-04-09T10:33:48Z","updated_at":"2026-06-17T19:36:30Z","name":"I opted into a promotion but haven't received anything...","title":"I opted into a promotion but haven't received anything...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:18:35Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could be a couple of reasons for this. Firstly, it could be because the promotion you took part in was a Prize Draw, where the reward is not guaranteed for every participant. In a Prize Draw, winners are randomly selected, and not everyone will receive a reward.\u003c/p\u003e\u003cp\u003eAnother reason could be that you did not meet the requirements of the promotion. Promotions often have specific criteria that participants need to fulfill in order to be eligible for the reward. It is important to carefully read and understand the Terms and Conditions of the promotion to ensure that you meet all the requirements. This will help you avoid any disappointment or confusion regarding the eligibility criteria and the likelihood of receiving a reward.\u003c/p\u003e\u003cp\u003eShould you ever be due something from a promotion, we'll be sure to notify you via Email or onsite. \u003c/p\u003e","user_segment_ids":[],"snippet":"We understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could","result_type":"article"},{"id":14146493072402,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146493072402.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146493072402-What-is-the-Plus-scheme","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":10,"vote_count":48,"section_id":360002906379,"created_at":"2023-10-03T10:16:58Z","updated_at":"2026-06-20T09:37:42Z","name":"What is the 'Plus' scheme?","title":"What is the 'Plus' scheme?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2024-06-28T06:21:30Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003ePlus represents the added extras that you’ll receive if you qualify for it. Plus players will be eligible for Plus promotions, inclusion in our monthly Cash Drops, and a chance to win seasonal gifts.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy am I not a Plus member?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eAs a Responsible Gambling Operator, we cannot tell you what it takes to qualify for Plus, but rest assured that your account will be reviewed regularly and you’ll be invited if eligible.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I qualify for the Plus scheme?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe review accounts as an ongoing process to see which members qualify to be part of the club. They will let you know by email or phone if you qualify, and they will send you a welcome email that lets you know more about all of the added extras. As a Responsible Gambling Operator, we don't give out the exact criteria as we'd want people to qualify naturally by playing the games and enjoying themselves.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I apply to be a Plus member?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003ePlus is based on your overall level of play. Those that qualify will receive an email welcoming them to the club. It is not possible to apply for membership to Plus.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I receive Plus Marketing?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIn order to be invited to the Plus Scheme and receive Plus communications, you must set your account to be subscribed to our email mailing list. To check you are opted into this, head to My Account \u0026gt; Manage Details. You will find your Contact Preferences on this page.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"email or phone if you qualify, and they will send you a \u003cem\u003ewelcome\u003c/em\u003e email that lets you know more about all of the added extras","result_type":"article"},{"id":23950260391442,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/23950260391442.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/23950260391442-What-is-Acca-Hub","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":18378643931026,"created_at":"2025-01-15T14:27:09Z","updated_at":"2026-02-09T13:53:46Z","name":"What is 'Acca Hub'?","title":"What is 'Acca Hub'?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-09T13:53:46Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWelcome to the future of backing an acca! Acca Hub is your one-stop shop for everything you need for your weekend accas or bet builders.\u003c/p\u003e\u003cp\u003eIf you're new to sports betting, an acca is simply short for \"accumulator\" - which means a combination of bets combined into one, where all of the selections have to win in order to receive your winnings.\u003c/p\u003e\u003cp\u003eIn the Acca Hub you'll find four areas, and each of those exist to make your life easier. We'll tailor bets just for you and add the suggestions here so that you can place your bets at the click of a button!\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBet Builders\u003c/strong\u003e - the bet builders section will automatically build bets tailored to you. You can choose to build bets on individual sports, add bet builders to your betslip or even tailor them to make them your own.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eAccas\u003c/strong\u003e - the accas section will pre-build an acca based on the league or sport your choose. Once added to your betslip you can add and remove selections to suit your requirements before placing your bet.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eQuick Acca\u003c/strong\u003e - our quick acca section is a new way to look at betting. Rather than going into every individual bet, if you know you want to place an acca on the number of goals in Premier League games, for example, you can choose your sport or competition, choose your market, and add bets to your betslip with no hassle.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eAcca Shuffle\u003c/strong\u003e - our Acca Shuffle brings a bit of fun into your bets. Shuffle the reels and we'll spin in a selection of bets that might tickle your fancy! You can choose to hold selections that you like and shuffle again to bring in new bets to replace the others. You can also edit the leagues that are included, as well as being able to add or remove selections. Once you're ready, simply add to your betslip and you're good to go!\u003c/p\u003e\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"\u003cem\u003eWelcome\u003c/em\u003e to the future of backing an acca! Acca Hub is your one-stop shop for everything you need for your weekend accas or","result_type":"article"},{"id":36095807201554,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/36095807201554.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/36095807201554-Horse-Racing-Smart-View","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":18378643931026,"created_at":"2026-06-03T08:39:30Z","updated_at":"2026-06-03T08:39:36Z","name":"Horse Racing: Smart View","title":"Horse Racing: Smart View","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T08:39:36Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWelcome to a new era of betting on Horse Racing! Introducting, \u003cstrong\u003eSmart View\u003c/strong\u003e -  a revolutionary racecard view to make it much easier to see a horse's ability, details about the jockey, trainer, course form and more. Smart View combines simple attributes for each horse into one easily digestable view, putting the power in your hands when it comes to finding a winner!\u003c/p\u003e\u003cp\u003eBy using Smart View you'll have a wealth of information at your fingertips including:\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eAbility - \u003c/strong\u003eA mix of recent performance and potential. Recent performance is calculated via Racing Post Ratings, while machine learning algorithms are used for horses having their first start.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTrainer - \u003c/strong\u003eUnique ratings based on the quality of the horses in a trainer's stable and their performance statistics, such as winners, course records and recent form.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJockey - \u003c/strong\u003eUnique jockey ratings consider the quality of a jockey's rides and their performance statistics, including winners, course records, record for trainer, and recent form.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eGround (Flat racing only) - \u003c/strong\u003eMeasurement of a horse's adaptability to current ground conditions based on their win/place stats on different ground types. This attribute adjusts to any changes in going. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJumping (Jumps racing only)\u003c/strong\u003e - Assessment of a horse's jumping ability based on past performance, the quality of their jockey, and the jumping test they face today.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDistance\u003c/strong\u003e - Evaluation of a horse's suitability for race distance, considering past performances and pedigree data.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCourse - \u003c/strong\u003eQuantifies the form horses have shown at today’s course or similar courses in the past.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSCORE\u003c/strong\u003e - The Overall Score reflects six selected attributes, including ability, trainer, jockey, course, distance, ground and jumping. The scores in each area are then combined to produce a final score for each horse that you can use to help guide your selection.\u003c/p\u003e\u003cp\u003eSmart View can be toggled on / off using the toggle switch at the top of the racecard and turning it off will return you to the more familiar racecard view.\u003c/p\u003e","user_segment_ids":[],"snippet":"\u003cem\u003eWelcome\u003c/em\u003e to a new era of betting on Horse Racing! Introducting, Smart View - a revolutionary racecard view to make it much","result_type":"article"},{"id":360020973100,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360020973100.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360020973100-How-do-I-unsubscribe-from-marketing-emails","author_id":363158649119,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-29,"vote_count":145,"section_id":360005607920,"created_at":"2021-04-09T10:07:25Z","updated_at":"2026-05-21T11:10:11Z","name":"How do I unsubscribe from marketing emails?","title":"How do I unsubscribe from marketing emails?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-06-24T13:07:24Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["ar_unsubscribe"],"body":"\u003cdiv class=\"article-content\"\u003e\n\u003cp\u003eIf you no longer wish to receive emails from us about promotions and offers, it's easy to manage your preferences:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eGo to My Account.\u003c/li\u003e\n\u003cli\u003eSelect 'Communication Preferences'.\u003c/li\u003e\n\u003cli\u003eSelect / Unselect all of the methods that wish to / wish not to receive communications on.\u003c/li\u003e\n\u003cli\u003eClick 'Save'\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eWe'll then get to work to ensure your name is removed from any future marketing emails, though this can take up to 96 hours to take effect so bear with us while we get those changes made.If you receive an email from us containing promotional material, you can also scroll down to the bottom of the email and click the 'Unsubscribe' button to be removed from the mailing list.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"article-footer\"\u003e \u003c/div\u003e","user_segment_ids":[],"snippet":"longer wish to receive emails from us about promotions and \u003cem\u003eoffers\u003c/em\u003e, it's easy to manage your preferences: Go to My Account.","result_type":"article"},{"id":19090314278930,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/19090314278930.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/19090314278930-What-is-a-Bet-Builder","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":36,"vote_count":80,"section_id":18378643931026,"created_at":"2024-05-22T17:55:31Z","updated_at":"2026-01-22T14:58:12Z","name":"What is a 'Bet-Builder'?","title":"What is a 'Bet-Builder'?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2024-09-24T07:05:09Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eA bet builder allows you to merge different selections from the same event to enhance your odds. You can combine various bets into a single betslip, so long as those selections are not logically connected. \u003c/p\u003e\u003cp\u003eThis means that you can combine markets such as a team to win, a player to score, the number of goals and the number of corners - all bundled into one bet.\u003c/p\u003e\u003cp\u003eIf you've got any questions about Bet Builders and how to use them, we've got answers to some of the most popular questions below.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI've received a free Bet Builder - how do I use it?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you've been credited with a free Bet Builder as part of a promotion and you're new to Sports betting, fear not, we've got you covered! There's a few important things you'll need to know:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eFor your free bet to appear, you need to add an eligible bet to your betslip!\u003c/strong\u003e - to do this, just find an eligible event (you can view all of the requirements by going to My Bets \u0026gt; My Rewards), and add a few markets that meet the qualifying criteria by selecting them. When there have been enough selections added and the odds requirements have been met, your free bet will show that it is available to be used.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWhy did I not receive a free Bet Builder?\u003c/strong\u003e - You may have received one and may not be aware. Just head to My Bets \u0026gt; My Rewards to check if you've received a free Bet Builder. These offers are generally only sent to specific customers however so it may be the case that you have not received one on this occasion.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemember there will be requirements such as minimum odds and specific events\u003c/strong\u003e - check the My Bets \u0026gt; My Rewards section and you'll be able to see the minimum odds requirement and the events that the Bet Builder can be used on.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYou can't combine Bet Builders across multiple games\u003c/strong\u003e - remember that any free Bet Builders we offer can only be used on one specific game from the eligible list. You can't combine Bet Builders across multiple fixtures.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThere is no cash out!\u003c/strong\u003e - We won't be able to offer you a cash out while the bet is running.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe stake is not returned\u003c/strong\u003e - If you're lucky enough to win your bet, the free bet is not returned as part of your winnings. This means that a £1 free bet at odds of 10/1 would return £10 instead of the usual £11 if the bet were placed with cash.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat markets can I use in my Bet Builder?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eMost markets we offer are available to use in your Bet Builder, so it's easier just to try and add them. If you add a market which conflicts with something you've previously added, or can't be used as part of a Bet Builder, the Betslip will show a warning to that effect.\u003c/p\u003e\n\u003cp\u003eAn example of markets you wouldn't be able to combine are:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eTeam A to win and Team B to win\u003c/li\u003e\n\u003cli\u003eOver 2.5 Goals and Under 2.5 Goals\u003c/li\u003e\n\u003cli\u003eA player to score and the same player Under 0.5 shots on target (the player would have to hit the target to score!)\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow long does it take for my Bet Builder to pay out?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eAs with all bets placed with us. we'll always do our best to settle your Bet Builder as soon as possible. This is normally within a few hours of the event ending. For more obscure markets such as shots / tackles / fouls / assists, this can take a little longer as we have to wait for confirmation of the result from our supplier.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI selected a player in my Bet Builder who never took part in the game, what happens to my bet?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eRegardless of whether the remaining selections go on to win or lose, if you've selected a player market in your Bet Builder and that player played no part in the game, the whole bet will be voided and your stake will be returned. This includes any stats markets such as shots, tackles, fouls etc and also includes markets such as player to be booked or to score. \u003c/p\u003e\n\u003cp\u003eIf your Bet Builder was funded by a free bet that was credited to your account, the void bet won't be returned as part of your balance but will simply re-appear in the My Bets \u0026gt; Rewards section and will be available to use when you add eligible markets to your Betslip again. The same qualifying criteria will apply as your original free bet.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Rewards to check if you've received a free Bet Builder. These \u003cem\u003eoffers\u003c/em\u003e are generally only sent to specific customers however so","result_type":"article"},{"id":30221780221202,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/30221780221202.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/30221780221202-What-has-happened-to-the-Chat-Rooms","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":14,"vote_count":68,"section_id":360002914939,"created_at":"2025-10-14T14:19:19Z","updated_at":"2026-06-19T02:54:09Z","name":"What has happened to the Chat Rooms?","title":"What has happened to the Chat Rooms?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-01T06:27:10Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cstrong\u003eWhat is happening to the chat rooms? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs of 22:00 on 30/04/2026, we have retired our chat rooms, and the chat functionality is no longer be accessible. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhy have they been removed? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are dedicated to enhancing your experience with us and this decision was not taken lightly. After careful consideration, this decision was made to ensure that we can focus on improving the service we offer to all players.  \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIs it going to be replaced by something else in the future? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cspan data-teams=\"true\"\u003eAt the moment, there are no plans to introduce a new chat feature – but rest assured, we’re always exploring fresh ideas to enhance your experience.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWill Chat promotions be replaced? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are always looking for new and exciting ways to improve your experience, so make sure to keep an eye out on the Promotions tab for new offers. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow will this affect Session Bingo? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWhilst the chat rooms will no longer be available, the Session Bingo games will not be impacted and will proceed unaffected. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow will this affect Poker? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWhilst the chat rooms will no longer be available, the Poker games will not be impacted and will proceed unaffected. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWill this affect chat in Live Casino games hosted by Evolution? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe chat function in games hosted by Evolution will not be impacted by these changes.  \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow can I stay in touch with friends I made in chat? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe understand that many of you will have made friends in chat over the years and would like to keep in touch. For your security, please do not share your personal details in our chat rooms. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eI’m unhappy with chat being removed, how can I provide feedback? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe appreciate that you may be disappointed by this news. If you have any feedback, please do not hesitate to get in touch with our friendly Customer Support team via Live Chat. They would be happy to discuss your feedback with you. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow can I access my personal data from the closed chatrooms?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003eWe still need to \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003ecomply with\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e certain legal obligations as a \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003elicensed\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e gambling \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003eoperator\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e and this means we keep a copy of all your information for a period up to 7 years. When we no longer need to \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003eretain\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e a copy of your information for legal process, we then follow internal policies to \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003edelete\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e your information. If you wish to exercise your data subject rights, you can find further information \u003c/span\u003e\u003ca href=\"https://www.ballycasino.co.uk/privacypolicy\"\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e. \u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"made to ensure that we can focus on improving the service we \u003cem\u003eoffer\u003c/em\u003e to all players. Is it going to be replaced by something","result_type":"article"},{"id":14063737755922,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14063737755922.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14063737755922-How-do-the-Daily-and-Monthly-Games-work","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-9,"vote_count":205,"section_id":360002891460,"created_at":"2023-09-29T07:25:51Z","updated_at":"2026-06-11T18:33:27Z","name":"How do the Daily and Monthly Games work?","title":"How do the Daily and Monthly Games work?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-18T16:34:26Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eSo long as you have deposited a minimum of £10 in the lifetime of your account, you will be able to play our Daily \u0026amp; Monthly Games where you'll have the opportunity to win cash prizes! \u003c/p\u003e\u003cp\u003eTo find out more about how they work, click on the options below: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do they work?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe game takes place on a grid, and the aim is to uncover symbols which match up to prizes! Each day you can choose six new squares, which will reveal six symbols. Uncover matching symbols to win cash prizes!\u003c/p\u003e\n\u003cp\u003eYou will earn one pick for each day that you have played the Daily Game. These picks will then be available to be used on the special Monthly Game. The number of picks you get is dependent on the number of days you complete the Daily Game.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen can I find them?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eSimply log into the site and head to the home page. From there, you'll be able to play the daily game! \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are Instant Wins?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eInstant wins give the extra chance to win even more prizes!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy haven't I won from my daily game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOur Daily Game is a reward feature that offers extra benefits as you play, so the prizes you receive — and how often you receive them — may vary and aren’t guaranteed.\u003c/p\u003e\n\u003cp\u003eThe prizes you win depend on the squares you select — some weeks you may land more of the top ones than others. Either way, any prize you receive is an added bonus for you to enjoy.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"from my daily game? Our Daily Game is a reward feature that \u003cem\u003eoffers\u003c/em\u003e extra benefits as you play, so the prizes you receive — and","result_type":"article"},{"id":11383994344210,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/11383994344210.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/11383994344210-Am-I-due-a-loyalty-reward-or-bonus","author_id":389313935619,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-574,"vote_count":1164,"section_id":360002906379,"created_at":"2023-05-09T01:47:05Z","updated_at":"2026-06-15T12:55:11Z","name":"Am I due a loyalty reward or bonus?","title":"Am I due a loyalty reward or bonus?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-19T09:18:42Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["reward","loyalty","free","bonus"],"body":"\u003cdiv class=\"panel\"\u003e \u003c/div\u003e\u003cp\u003eWe are constantly reviewing accounts, and if you're eligible for a reward, we'll make sure to pop one onto your account. No need to worry about contacting our Customer Support team, as they are unable to credit a bonus on request. Just sit back, relax, and let the rewards come to you.\u003c/p\u003e\u003cp\u003eAs a valued member, you have a number of offers available to you. Click on the options below to find out more about what we can offer you: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eDaily \u0026amp; Monthly Games\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you have deposited at least £10 at any point during the lifetime of your account, you will be eligible to participate in our Daily Game. By playing this game every day, you will have the opportunity to win real cash prizes. The more you play, the more chances you have to win!\u003c/p\u003e\n\u003cp\u003eAdditionally, we also offer a Monthly Game. For each day that you participate in the Daily Game, you will earn an extra pick for the Monthly Game. This means that the more you play the Daily Game, the better your chances of winning in the Monthly Game.\u003c/p\u003e\n\u003cp\u003eIf you're interested in learning more about our Daily and Monthly Games, please visit this\u003cstrong\u003e \u003c/strong\u003e\u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14063737755922\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eFAQ page\u003c/strong\u003e\u003c/a\u003e. Here, you will find detailed information about how the games work, the prizes you can win, and any other important details.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003ePromotions\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe have an exciting array of promotions for you to enjoy! From Prize Draws to Share pots and our much-loved Box Bonanzas, there's something for everyone. It's absolutely free to opt-in in our promotions. Just keep in mind that they may have wagering requirements, but don't worry, we've got you covered. Simply visit our Promotions page to discover the latest updates and see what's up for grabs. Get ready for a world of fun and rewards!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eRefer a Friend\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIntroduce your friends to our site and get rewarded with a £20 bonus! You have the opportunity to refer up to 5 friends, which means you could receive up to £100! The best part is, once your friend completes the terms and conditions, the bonus will automatically appear in your account.\u003c/p\u003e\n\u003cp\u003eTo refer someone, simply ask them to enter your username during registration. Find out more about our exciting 'Refer a Friend' scheme \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/360021663620\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"have a number of \u003cem\u003eoffers\u003c/em\u003e available to you. Click on the options below to find out more about what we can \u003cem\u003eoffer\u003c/em\u003e you: Daily \u0026amp;","result_type":"article"},{"id":360021663620,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360021663620.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360021663620-What-is-the-Refer-a-Friend-Scheme","author_id":362856729980,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-34,"vote_count":182,"section_id":360002883900,"created_at":"2021-05-18T05:26:06Z","updated_at":"2026-06-13T17:01:11Z","name":"What is the 'Refer a Friend' Scheme?","title":"What is the 'Refer a Friend' Scheme?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-04T13:23:10Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe Refer a Friend Scheme offers a £20 bonus for inviting someone to join our site. You can refer up to 5 friends, which is a total of £100 for free!\u003c/p\u003e\u003cp\u003eTo find out more, click on the questions below:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get it?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIn order for you to receive your referral bonus you must refer a friend to join the site.\u003c/p\u003e\n\u003cp\u003eThis friend must go on to deposit at least £10 and meet the wagering requirements on the site, so please take a look at the 'What are the wagering requirements?' section below.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I refer my friend?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can refer your friend in two ways. If you head to the Refer a Friend → Send Referrals page onsite, you can generate a link that you can share with your friend for them to register. When they register through this link, the referral will be automatically linked.\u003c/p\u003e\n\u003cp\u003eAlternatively, your friend can input your username or email address when they're registering to the site.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow much can I earn?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYou can earn £20 per referral, up to a maximum of £100 for 5 successful referrals. The Refer a Friend bonus will be credited to your account as soon as the new player’s wagering requirement is met.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are the wagering requirements?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe wagering requirement only needs to be met by the person being referred and is £50, which must be played on eligible games.\u003c/p\u003e\n\u003cp\u003eOnly \u003cstrong\u003eBingo\u003c/strong\u003e, \u003cstrong\u003eSlingo\u003c/strong\u003e and \u003cstrong\u003eSlot\u003c/strong\u003e games contribute towards the Refer a Friend wagering requirement, and they contribute 100% of each wager amount. All other games, including Poker, Casino, Live Casino, Roulette, Blackjack, Instants and Sports betting, do not contribute.\u003c/p\u003e\n\u003cdiv class=\"table-responsive\"\u003e\u003cfigure class=\"wysiwyg-table wysiwyg-table-align-left\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"margin-left: 0px; margin-right: auto;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 52%;\"\u003e\n\u003ccol style=\"width: 26%;\"\u003e\n\u003ccol style=\"width: 22%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eGame\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eContribution %\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eAmount your friend would need to wager\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBingo\u003c/td\u003e\n\u003ctd\u003e100%\u003c/td\u003e\n\u003ctd\u003e£50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSlingo\u003c/td\u003e\n\u003ctd\u003e100%\u003c/td\u003e\n\u003ctd\u003e£50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSlots\u003c/td\u003e\n\u003ctd\u003e100%\u003c/td\u003e\n\u003ctd\u003e£50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAll other games\u003c/td\u003e\n\u003ctd\u003e0%\u003c/td\u003e\n\u003ctd\u003eNo amount will contribute\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"The Refer a Friend Scheme \u003cem\u003eoffers\u003c/em\u003e a £20 bonus for inviting someone to join our site. You can refer up to 5 friends, which","result_type":"article"},{"id":36098250370962,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/36098250370962.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/36098250370962-Update-to-our-Sports-Section","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":18378647779090,"created_at":"2026-06-03T09:45:35Z","updated_at":"2026-06-03T09:45:44Z","name":"Update to our Sports Section","title":"Update to our Sports Section","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T09:45:35Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe've recently updated our Sports section with a new look and feel. Our new sports version features faster load times, and simplified navigation, making it easier than ever to find your markets and place your bets. If you're on desktop, you can switch between Beta (our new sports pages) and Classic (our old sports pages) at any time using the banner at the top of the page. Alternatively, download the app for the full new sports experience!\u003c/p\u003e\u003cp\u003eBelow you'll find answers to some common questions about the updated Sports section.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I switch between Beta and Classic on desktop?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYou can switch between Beta and Classic at any time using the banner pinned to the top of the Sports page. Simply click 'Switch' to move between the two versions. \u003cbr\u003e\u003cbr\u003ePlease note that bets placed on Horse Racing, Greyhounds and Virtual Sports in Classic will not be visible in Beta's My Bets section. All other bets will be visible across both versions.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAre there any features missing from Beta?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe're continuing to develop Beta and some features are not yet available. The following are currently only available in Classic, or on the app:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e38a07ad191f09fa1cbb048dc8a9b0533\"\u003eHorse Racing and Greyhounds\u003c/li\u003e\n\u003cli data-list-item-id=\"e15b412805a89c258852ab1813b414902\"\u003eVirtual Sports\u003c/li\u003e\n\u003cli data-list-item-id=\"e68c31ccd4b25948497d3294991d36399\"\u003eSearch\u003c/li\u003e\n\u003cli data-list-item-id=\"efe519e2374f4c697d5eea1264437553d\"\u003eCoupons\u003c/li\u003e\n\u003cli data-list-item-id=\"ec8e6d0838d386b162edd0253925b3a88\"\u003eSystem Bets (e.g. Trixies, Patents, Yankees)\u003c/li\u003e\n\u003cli data-list-item-id=\"e5663357f4c7a9dcdf1751cdace94d753\"\u003eEnhanced match statistics and data visualisations\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou can switch back to Classic at any time using the banner at the top of the page to access any of the above. Alternatively, you can download the app for the full Sports experience, where all of the above are available.\u003c/p\u003e\n\u003cp\u003eAll other features remain unchanged and are fully available in Beta.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI'm based in Ireland. Why can't I access Sports?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eSports is not currently available to customers based in Ireland. If you believe you have received this message in error, please contact our Customer Support team who will be happy to help.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI placed a large bet and it wasn't approved. Why?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOccasionally, larger bets require additional review before they can be accepted. If your bet was not approved, please try placing it with a lower stake. We're sorry for any inconvenience caused. If you continue to experience issues, please don't hesitate to contact our Customer Support team.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I still place accumulators and Bet Builders in Beta?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes, accumulators and Bet Builders are fully available in the Beta version of our Sports section.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAre my rewards, free bets and promotions still available in Beta?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes, all of your rewards including Free Bets, Profit Boosts and Second Chance offers are fully available in the Beta version of our Sports section.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"rewards including Free Bets, Profit Boosts and Second Chance \u003cem\u003eoffers\u003c/em\u003e are fully available in the Beta version of our Sports section","result_type":"article"},{"id":32388808592146,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/32388808592146.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/32388808592146-Changes-to-In-House-Poker","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":4,"vote_count":96,"section_id":360002891520,"created_at":"2026-01-08T10:13:50Z","updated_at":"2026-06-19T09:47:32Z","name":"Changes to In-House Poker","title":"Changes to In-House Poker","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-14T17:21:53Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe have made some changes to our in-house poker offering on Jackpotjoy\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhich poker games have been removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe following poker games are longer available:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ede4956b8f5b5b931a367f324a0af7f1b\"\u003eWild Seat Poker\u003c/li\u003e\n\u003cli data-list-item-id=\"e11c6f751a1fa3bb07a7998e34536ae1d\"\u003eCash Games\u003c/li\u003e\n\u003cli data-list-item-id=\"ee9732fb67a3d9d406c5c24aae808349f\"\u003eTournament Poker\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhich poker games can I still play?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eDon't worry, you can still enjoy other poker-style games on our site! These games remain available for you to enjoy as usual:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e31324d5209a18166ab6e4315f1c55bda\"\u003eLive Casino Poker games (like Live Casino Hold'em, etc.)\u003c/li\u003e\n\u003cli data-list-item-id=\"eedae770c69a3472835e279c564ac15ec\"\u003eAll of our Video Poker games\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy have these Poker games been removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe regularly review our game offerings to ensure we provide the best possible entertainment experience. As part of this review, we decided to focus on the games that our players enjoy most and that best align with our future plans. As a result, poker games will no longer be available. We appreciate your understanding and look forward to bringing you new and exciting options soon.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWho do I contact if I have more questions?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOur 24/7 Customer Support team is always here to help and can discuss any other concerns you may have.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"We have made some changes to our in-house poker \u003cem\u003eoffering\u003c/em\u003e on Jackpotjoy Which poker games have been removed? The following","result_type":"article"}]}