{"count":27,"next_page":"https://help.jackpotjoy.com/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=withdrawal","page":1,"page_count":2,"per_page":25,"previous_page":null,"results":[{"id":14011934365714,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14011934365714.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14011934365714-When-will-I-receive-my-withdrawal","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-215,"vote_count":1759,"section_id":360002906339,"created_at":"2023-09-27T08:09:06Z","updated_at":"2026-06-20T08:08:11Z","name":"When will I receive my withdrawal?","title":"When will I receive my withdrawal?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T12:07:29Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYou can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003ePlease note that for security reasons, we operate a \"Closed Loop\" policy which means you must withdraw back to the last method that you deposited from. If you have used a method where this is not possible, such as Google Pay, you may be asked to provide documents. \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eOnce requested, we will process your winnings within 4-24 hours. Once processed, the time it takes your funds to reach your account will be different depending on your withdrawal method. Please check the options below to find the timescales specific to you: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eVisa Debit/Direct\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf your card provider is with VISA Debit, this can take up to 3 working days for the funds to be cleared into your bank account. If your card provider is with VISA Direct, your funds should be in your bank account within 4 hours.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eMastercard\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf your card provider is with MasterCard, then this can take up to 1 working day for the funds to be cleared into your bank account.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eBank\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThis can take up to 1 working day to be cleared into your bank account.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eApple Pay\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf your card provider is with VISA Debit, this can take up to 3 working days for the funds to be cleared into your bank account. If your card provider is with VISA Direct, your funds should be in your bank account within 4 hours.\u003c/p\u003e\u003c/div\u003e\u003cp\u003e\u003cspan class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\"\u003eIf you have requested your withdrawal on a Friday evening or over the weekend, it may take longer for your funds to reach you due to banks having longer processing times over the weekend. Rest assured, if your payment is showing as \"Processed\" on your payment history then we have sent the money to your bank.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01HBATXEVV9H5HFCS2XGYTD5QD\"\u003e\u003cstrong\u003eTracking your withdrawal:\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eYou can check the status of your withdrawal at any time by going to My Account \u0026gt; History \u0026gt; Payment History. You will see one of the following statuses: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eRequested\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThis means the funds are still being processed by us. We will normally do this within 4 hours.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eProcessed\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYour funds have been processed by us and we're just waiting for your provider to confirm they have received the funds.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eSuccessful\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThis means your card provider’s automated systems have received the funds and they will be in your available balance in the time frames discussed above.\u003c/p\u003e\u003c/div\u003e\u003cp\u003eIf you're experiencing any issues with your withdrawal, please check out our helpful article \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14011937228818\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e","user_segment_ids":[],"snippet":"money to your bank. Tracking your \u003cem\u003ewithdrawal\u003c/em\u003e: You can check the status of your \u003cem\u003ewithdrawal\u003c/em\u003e at any time by going to My Account","result_type":"article"},{"id":14039529513746,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14039529513746.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14039529513746-How-do-I-make-a-change-to-my-withdrawal-method","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-63,"vote_count":425,"section_id":360005607900,"created_at":"2023-09-28T07:33:07Z","updated_at":"2026-06-11T15:35:26Z","name":"How do I make a change to my withdrawal method?","title":"How do I make a change to my withdrawal method?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-07-15T10:37:27Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYou can update your withdrawal method providing that your balance is below £50 and you have no pending withdrawals.\u003c/p\u003e\u003cp\u003eIf you're looking to update your withdrawal method, simply head to My Account \u0026gt; Withdraw and select 'Update Bank Details'. If you're looking to withdraw a balance and the card shown has expired or been cancelled, you can still request a withdrawal to this payment method and providing the registered bank account is the same, the funds will reach your account.\u003c/p\u003e\u003cp\u003eIf the bank account associated with the card shown is no longer active, you'll need to get in touch with our 24/7 Customer Support Team via the button in the bottom right-hand corner. Just let our Virtual Assistant know that you're looking to change your card and your bank account is no longer active. They'll be able to get you through to an agent. \u003c/p\u003e","user_segment_ids":[],"snippet":"can update your \u003cem\u003ewithdrawal\u003c/em\u003e method providing that your balance is below £50 and you have no pending \u003cem\u003ewithdrawals\u003c/em\u003e. If you're looking","result_type":"article"},{"id":33217945918738,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/33217945918738.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/33217945918738-Apple-Pay-Withdrawals","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":32,"section_id":360002906339,"created_at":"2026-02-10T10:57:37Z","updated_at":"2026-06-20T08:07:14Z","name":"Apple Pay Withdrawals","title":"Apple Pay Withdrawals","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T12:15:14Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eApple Pay is now available as a withdrawal method on our site.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eHow do Apple Pay withdrawals work?\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eApple Pay withdrawals are processed to the \u003cstrong\u003ebank account linked to your Apple Pay wallet\u003c/strong\u003e, rather than directly back to Apple Pay itself.\u003c/p\u003e\n\u003cp\u003eIn some cases, you may be asked to provide bank account details before your withdrawal can be completed.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eWhy can’t I see Apple Pay as a withdrawal option?\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eApple Pay will only appear as a withdrawal option if it’s available on your account.\u003c/p\u003e\n\u003cp\u003eYou may not see Apple Pay if:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eaa8029b0af7bd118df44a59d8a560312\"\u003eApple Pay wasn’t used as your most recent deposit method\u003c/li\u003e\n\u003cli data-list-item-id=\"e427d8f3c47c6c2f4846aba2e5df53e9b\"\u003eAdditional checks or information are required\u003c/li\u003e\n\u003cli data-list-item-id=\"e468813f1e8e94aaa7ca12de0b24563f0\"\u003eApple Pay isn’t currently available for your account\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf Apple Pay isn’t shown, you can still withdraw using another available payment method.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eHow long do Apple Pay withdrawals take?\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eApple Pay withdrawals follow standard\u003cstrong\u003e \u003c/strong\u003ebank withdrawal timescales (1 working day) once processed.\u003c/p\u003e\n\u003cp\u003eYou can check the status of your withdrawal at any time via \u003cstrong\u003eMy Account \u0026gt; Payment History\u003c/strong\u003e.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eWhat happens if my Apple Pay withdrawal fails?\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf an Apple Pay withdrawal can’t be completed, the funds will be returned to your account balance.\u003c/p\u003e\n\u003cp\u003eYou’ll then be able to request a withdrawal using another available payment method. \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"now available as a \u003cem\u003ewithdrawal\u003c/em\u003e method on our site. How do Apple Pay \u003cem\u003ewithdrawals\u003c/em\u003e work? Apple Pay \u003cem\u003ewithdrawals\u003c/em\u003e are processed to","result_type":"article"},{"id":33623919694354,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/33623919694354.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/33623919694354-Can-I-withdraw-to-Google-Pay","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":16,"section_id":360002906339,"created_at":"2026-02-26T14:05:07Z","updated_at":"2026-06-10T18:11:20Z","name":"Can I withdraw to Google Pay?","title":"Can I withdraw to Google Pay?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-26T14:05:07Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn this article we’ve put together everything you need to know about withdrawing after depositing with Google Pay. Simply click on a question below to find out more:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I withdraw to Google Pay?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWithdrawals cannot be sent directly to Google Pay. If you deposited using Google Pay, your withdrawal will be paid to a \u003cstrong\u003ebank account registered in your name\u003c/strong\u003e, in line with our closed loop policy.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do withdrawals work if I used Google Pay?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen you request a withdrawal after depositing with Google Pay, the funds are sent to your registered bank account, not back to Google Pay itself.\u003c/p\u003e\n\u003cp\u003eIn some cases, you may be asked to add or confirm your bank account details before your withdrawal can be completed.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy can’t I see Google Pay as a withdrawal option?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eGoogle Pay will not appear as a withdrawal option because withdrawals are processed to a bank account rather than directly to Google Pay.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I withdraw my balance?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eTo withdraw, you’ll need to add a bank account in your own name. You can do this by going to:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMy Account \u0026gt; Withdraw \u0026gt; Update Bank Details\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eYou’ll need your account number and sort code to complete this.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen can I update or change my withdrawal method?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can update your withdrawal method providing that:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e49c2437b407c0b3e23af74129eaab50a\"\u003eYour account balance is \u003cstrong\u003ebelow £50\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"edfbb90a58fe1f59b6841f85be4c9bbe2\"\u003eYou have \u003cstrong\u003eno pending withdrawals\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf your balance is £50 or higher, or you have a pending withdrawal, you won’t be able to add or change a withdrawal method until the balance goes below £50 and/or the withdrawal is processed. \u003c/p\u003e\n\u003cp\u003eYou can check the status of your withdrawal at any time via \u003cstrong\u003eMy Account \u0026gt; Payment History\u003c/strong\u003e.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"about \u003cem\u003ewithdrawing\u003c/em\u003e after depositing with Google Pay. Simply click on a question below to find out more: Can I \u003cem\u003ewithdraw\u003c/em\u003e to Google","result_type":"article"},{"id":33628082312722,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/33628082312722.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/33628082312722-How-do-I-withdraw","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-10,"vote_count":80,"section_id":360002906339,"created_at":"2026-02-26T16:19:03Z","updated_at":"2026-06-16T08:35:05Z","name":"How do I withdraw?","title":"How do I withdraw?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-26T16:19:40Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp data-pm-slice=\"1 1 []\"\u003eYou can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. \u003c/p\u003e\u003cp data-pm-slice=\"1 1 []\"\u003eTo make a withdrawal simply go to My Account \u0026gt; Withdraw and enter the amount of funds you want to withdraw.\u003c/p\u003e\u003cp data-pm-slice=\"1 1 []\"\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"To make a \u003cem\u003ewithdrawal\u003c/em\u003e simply go to My Account \u0026gt; \u003cem\u003eWithdraw\u003c/em\u003e and enter the amount of funds you want to \u003cem\u003ewithdraw\u003c/em\u003e. ","result_type":"article"},{"id":11338441092882,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/11338441092882.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/11338441092882-Why-does-my-withdrawal-still-appear-as-Requested","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-211,"vote_count":509,"section_id":360002906339,"created_at":"2023-05-05T15:15:14Z","updated_at":"2026-06-12T15:54:10Z","name":"Why does my withdrawal still appear as 'Requested'?","title":"Why does my withdrawal still appear as 'Requested'?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T15:16:51Z","user_segment_id":null,"permission_group_id":837360,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eOver the weekend it can often take our payment provider a little while to update your payment status, and as a result of this, your withdrawal might still show as \"Requested\" on your Payment History.\u003c/p\u003e\u003cp\u003eRest assured, our team are processing withdrawals as normal, and your money should be with you in the normal timeframe. For bank withdrawals, this means your transaction will clear at around 9-10am on the next working day (usually Monday).\u003c/p\u003e\u003cp\u003eIf your withdrawal is still showing as \"Requested\" after this point, firstly, it can be worthwhile just checking your bank account to make sure the funds haven't actually cleared before getting in touch with our Customer Support team.\u003c/p\u003e","user_segment_ids":[],"snippet":"processing \u003cem\u003ewithdrawals\u003c/em\u003e as normal, and your money should be with you in the normal timeframe. For bank \u003cem\u003ewithdrawals\u003c/em\u003e, this means","result_type":"article"},{"id":14011937228818,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14011937228818.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14011937228818-There-s-been-an-issue-with-my-withdrawal","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-877,"vote_count":1269,"section_id":360002906339,"created_at":"2023-09-27T08:08:07Z","updated_at":"2026-06-20T09:26:48Z","name":"There's been an issue with my withdrawal...","title":"There's been an issue with my withdrawal...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-23T08:39:17Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe understand that you may come across an issue with your withdrawal from time‑to‑time. Please rest assured, this is nothing to worry about. Check out the options below to find out more information on your issue:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy haven't I received my withdrawal?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf your withdrawal is showing as \u003cstrong\u003e‘Successful’\u003c/strong\u003e in your Payment History, this means your bank has accepted the funds and they will reach your account shortly, if not already.\u003c/p\u003e\n\u003cp\u003ePlease allow the relevant \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14011934365714\" target=\"_self\"\u003e\u003cstrong\u003etimescales\u003c/strong\u003e \u003c/a\u003eand check your banking.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat happens if I've withdrawn my funds to an expired card?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIn most cases, you can still withdraw funds back to the card you last deposited from, even if that card has since been replaced.\u003c/p\u003e\n\u003cp\u003eIf the card registered to your account has expired but the linked bank account is still open, many banks will still accept the funds.\u003c/p\u003e\n\u003cp\u003eIf your bank does not accept the funds, or it has been too long since the card expired, the withdrawal may fail and the funds will be returned to your account balance. If this happens, you can return to the Withdrawal section and you should be given the option to withdraw to your bank account instead.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy has my withdrawal failed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf your withdrawal has failed, this usually means your bank has been unable to accept the funds.\u003c/p\u003e\n\u003cp\u003eWithdrawals to cards most commonly fail due to expired details. Please refer to the section above for more information.\u003c/p\u003e\n\u003cp\u003eIf you attempted to withdraw to a bank account and this failed, it’s likely that the bank details are incorrect. Please go to \u003cstrong\u003eMy Account \u0026gt; Withdraw \u0026gt; Update Bank Details\u003c/strong\u003e and check that your information is correct.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat happens if I’ve used a third‑party payment method?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWithdrawals must be made to a payment method that is registered in \u003cstrong\u003eyour own name\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eIf a withdrawal is requested to a third‑party payment method (for example, a card or bank account belonging to someone else), we won’t be able to process it automatically.\u003c/p\u003e\n\u003cp\u003eIn this situation, you’ll need to contact our Customer Support team so they can review your account and advise you on the next steps.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy is my withdrawal showing as ‘Requested’?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThis means we haven’t processed the withdrawal on our side just yet.\u003c/p\u003e\n\u003cp\u003eWe typically process withdrawals within 4 hours, however we ask that you allow up to 24 hours just in case.\u003c/p\u003e\n\u003cp\u003eOnce the funds have been processed, they will be with you shortly after.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"information on your issue: Why haven't I received my \u003cem\u003ewithdrawal\u003c/em\u003e? If your \u003cem\u003ewithdrawal\u003c/em\u003e is showing as ‘Successful’ in your Payment","result_type":"article"},{"id":14011952602514,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14011952602514.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14011952602514-Withdrawals-All-you-need-to-know","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-215,"vote_count":449,"section_id":360002906339,"created_at":"2023-09-27T08:09:28Z","updated_at":"2026-06-20T06:49:40Z","name":"Withdrawals: All you need to know","title":"Withdrawals: All you need to know","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T12:13:12Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn this article we have put together everything you could possibly need to know about withdrawing your winnings from the site! Simply click on the question below to find out more:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen can I request a withdrawal?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can withdraw from your account at any time, provided you have over £10 in your account balance which is not bound by a wagering requirement and you have no outstanding verification requests.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note that for security reasons, we operate a \"Closed Loop\" policy which means you must withdraw back to the last method that you deposited from. If you have used a method where this is not possible, such as Google Pay, you may be asked to provide documents. \u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I withdraw?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n  \u003cp\u003e\n    To make a withdrawal simply go to My Account \u0026gt; Withdraw and enter the\n    amount of funds you want to withdraw. The maximum amount that can be processed\n    in one transaction depends on your withdrawal method, as shown in the table\n    below: \n  \u003c/p\u003e\n  \u003cfigure class=\"table\" style=\"height: 364px;\"\u003e\n    \u003ctable style=\"border-spacing: 0px;\" width=\"621\"\u003e\n      \u003ctbody\u003e\n        \u003ctr style=\"height: 76px;\"\u003e\n          \u003ctd style=\"padding: 0px; width: 83.375px; height: 76px;\"\u003e\n            \u003cstrong\u003eDeposit Method\u003c/strong\u003e\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 100.578px; height: 76px;\"\u003e\n            \u003cstrong\u003eMinimum Withdrawal\u003c/strong\u003e\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 116.797px; height: 76px;\"\u003e\n            \u003cstrong\u003eMaximum Withdrawal per transaction\u003c/strong\u003e\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 134.586px; height: 76px;\"\u003e\n            \u003cstrong\u003eBank option available?\u003c/strong\u003e\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 129.664px; height: 76px;\"\u003e\n            \u003cstrong\u003eMaximum Withdrawal per Bank transaction?\u003c/strong\u003e\n          \u003c/td\u003e\n        \u003c/tr\u003e\n        \u003ctr style=\"height: 26px;\"\u003e\n          \u003ctd style=\"padding: 0px; width: 83.375px; height: 26px;\"\u003eApple Pay / Google Pay\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 100.578px; height: 26px;\"\u003e£10\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 116.797px; height: 26px;\"\u003e£25,000\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 134.586px; height: 26px;\"\u003e\n            Yes - required (cannot withdraw back through\n            Google Pay)\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 129.664px; height: 26px;\"\u003e£250,000\u003c/td\u003e\n        \u003c/tr\u003e\n        \u003ctr style=\"height: 101px;\"\u003e\n          \u003ctd style=\"padding: 0px; width: 83.375px; height: 101px;\"\u003eVisa Debit\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 100.578px; height: 101px;\"\u003e£10\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 116.797px; height: 101px;\"\u003e£25,000\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 134.586px; height: 101px;\"\u003e\n            Yes - if card is non-withdrawable or balance is over £50,000\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 129.664px; height: 101px;\"\u003e£250,000\u003c/td\u003e\n        \u003c/tr\u003e\n        \u003ctr style=\"height: 101px;\"\u003e\n          \u003ctd style=\"padding: 0px; width: 83.375px; height: 101px;\"\u003eMastercard Debit\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 100.578px; height: 101px;\"\u003e£10\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 116.797px; height: 101px;\"\u003e£25,000\u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 134.586px; height: 101px;\"\u003e\n            Yes - if card is non-withdrawable or balance is over £50,000\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 0px; width: 129.664px; height: 101px;\"\u003e£250,000\u003c/td\u003e\n        \u003c/tr\u003e\n      \u003c/tbody\u003e\n    \u003c/table\u003e\n  \u003c/figure\u003e\n  \u003cp\u003e \u003c/p\u003e\n  \u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow long will it take for my withdrawal to clear?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"edb4af08402cf71a3ba9bfc75b8d178ee\"\u003e\n\u003cstrong\u003eVisa Debit card\u003c/strong\u003e – We’ll process your winnings within 4-24 hours. Once processed, if your provider allows Visa Direct, you'll receive your funds within 4 hours. Otherwise, please allow up to 3 working days. \u003c/li\u003e\n\u003cli data-list-item-id=\"eccf289fd8d105f15d6c3099e9bfb00f2\"\u003e\n\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eBank Account - \u003c/strong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eWe’ll process your winnings within 4-24 hours and once processed, it will take up to 1 working day to clear back to your bank account.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e3a4fa5479ec3c039a1121b329c2c4220\"\u003e\n\u003cstrong\u003eMastercard - \u003c/strong\u003eWe’ll process your winnings within 4-24 hours and once processed, it will take up to 1 working day to clear back to your bank account. \u003c/li\u003e\n\u003cli data-list-item-id=\"e7c954925ac62fd0868510ecd1670d5e0\"\u003e\n\u003cstrong\u003eApple Pay\u003c/strong\u003e - We’ll process your winnings within 4-24 hours and once processed, it will normally clear in your account within 24 hours.\u003cbr\u003e \u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eIs my withdrawal affected by Bank Holidays?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes, if you have withdrawn via card or bank. Unfortunately some issuers do not update your bank account straight away. Rest assured, any payments will clear within 3 working days once processed.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I check on my withdrawal?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOf course! You can keep an eye on this by going to My Account \u0026gt; History \u0026gt; Payment History. Here you will see a different status next to your withdrawal amount, depending on the progress of this:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e8efa236a07717df6cdd6bab506d8f1a6\"\u003e\n\u003cstrong\u003eRequested:\u003c/strong\u003e Your withdrawal has not yet been processed by us.\u003c/li\u003e\n\u003cli data-list-item-id=\"e1007d438405e8d0e9104a88d26433b1a\"\u003e\n\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eProcessed:\u003c/strong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e Your funds have been processed by us, but it has not yet been received by your payment provider.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e76491194130cc683d624505ae877c0cb\"\u003e\n\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eSuccess:\u003c/strong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e This means your payment provider’s automated systems have received the funds and they will be in your available balance soon.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou can see more \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14011934365714\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat if I haven’t received my withdrawal?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you haven’t received your withdrawal yet, please recheck the timescales and double check your bank/e-wallet statement. If the funds have not cleared your account within five working days we are able to investigate further with our technical teams.\u003c/p\u003e\n\u003cp\u003eIf your withdrawal has failed we will notify you via e-mail and your money will return to your account balance. You can see more \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14011937228818\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow can I cancel my withdrawal?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOnce you have requested a withdrawal, you will not be able to cancel it and you'll have to allow the above timescales to pass for the funds to reach your bank account. \u003c/p\u003e\u003c/div\u003e\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"documents. How do I \u003cem\u003ewithdraw\u003c/em\u003e? To make a \u003cem\u003ewithdrawal\u003c/em\u003e simply go to My Account \u0026gt; \u003cem\u003eWithdraw\u003c/em\u003e and enter the amount","result_type":"article"},{"id":33215129152018,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/33215129152018.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/33215129152018-How-do-I-withdraw-when-my-card-details-have-expired","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":39,"section_id":360002906339,"created_at":"2026-02-10T09:36:34Z","updated_at":"2026-06-18T16:12:17Z","name":"How do I withdraw when my card details have expired?","title":"How do I withdraw when my card details have expired?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T09:36:46Z","user_segment_id":null,"permission_group_id":9914243179666,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eDon't worry if the payment card registered to your account has expired. In most cases, you can still withdraw your funds easily.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I withdraw to my expired card?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes, usually. As long as the bank account linked to the card is still open, most banks will process the withdrawal without any issues.\u003c/p\u003e\n\u003cp\u003eYou should first try to withdraw to the expired card listed on your account as normal.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat happens if the withdrawal fails?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOccasionally, a bank may not accept funds sent to an expired card. If this happens, your withdrawal will fail, and the money will be returned to your account balance with us.\u003c/p\u003e\n\u003cp\u003eOur system will then automatically give you the option to withdraw via a direct bank transfer instead.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I withdraw to my Bank Account?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf your card withdrawal fails, simply follow these steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eeabaea56147a58be9ce06010966e8039\"\u003eGo back to the \u003cstrong\u003eWithdrawal\u003c/strong\u003e page.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee47670511aa4c2f4ce3ac5c56dab88d4\"\u003eThe system will now offer you the option to withdraw to a bank account.\u003c/li\u003e\n\u003cli data-list-item-id=\"eedbd041f16b0cc0c69c291e4cde64fa8\"\u003eFollow the on-screen instructions:\u003cul\u003e\n\u003cli data-list-item-id=\"e9810ee9da84a74c1afabc100934cddd1\"\u003e\n\u003cstrong\u003eIf you haven't used a bank withdrawal before:\u003c/strong\u003e You will be asked to enter your bank account number and sort code.\u003c/li\u003e\n\u003cli data-list-item-id=\"e66f756177cadb221acde535e7af7b1b2\"\u003e\n\u003cstrong\u003eIf you have used a bank withdrawal before:\u003c/strong\u003e We will show your saved bank details. Please double-check they are correct before proceeding. You can update them using the 'Update Bank Details' option if needed.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"option to \u003cem\u003ewithdraw\u003c/em\u003e via a direct bank transfer instead. How do I \u003cem\u003ewithdraw\u003c/em\u003e to my Bank Account? If your card \u003cem\u003ewithdrawal\u003c/em\u003e fails,","result_type":"article"},{"id":14040416985106,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14040416985106.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14040416985106-How-do-I-update-my-payment-details","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-73,"vote_count":1189,"section_id":360005607920,"created_at":"2023-09-28T08:08:56Z","updated_at":"2026-06-17T16:24:42Z","name":"How do I update my payment details?","title":"How do I update my payment details?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T16:49:43Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYou can update your payment details on site providing that your balance is below £50 and you have no pending withdrawals.\u003c/p\u003e\u003cp\u003eSimply head to My Account \u0026gt; Deposit Funds and you will see options available to either 'Update Method' (if your expiry date has changed but the card number remains the same) or 'Add Method' if you wish to add a new card to your account.\u003c/p\u003e\u003cp\u003eIf you're looking to update your withdrawal method, simply head to My Account \u0026gt; Withdraw and select 'Update Bank Details'. If you're looking to withdraw a balance and the card shown has expired or been cancelled, you can still request a withdrawal to this payment method and providing the registered bank account is the same, the funds will reach your account.\u003c/p\u003e","user_segment_ids":[],"snippet":"If you're looking to update your \u003cem\u003ewithdrawal\u003c/em\u003e method, simply head to My Account \u0026gt; \u003cem\u003eWithdraw\u003c/em\u003e and select 'Update Bank Details'","result_type":"article"},{"id":14040144492306,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14040144492306.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14040144492306-What-are-our-Bingo-and-Free-Spins-Welcome-Offers","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-43,"vote_count":181,"section_id":360002883880,"created_at":"2023-09-28T08:01:20Z","updated_at":"2026-06-20T05:35:47Z","name":"What are our Bingo and Free Spins Welcome Offers?","title":"What are our Bingo and Free Spins Welcome Offers?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-11T12:49:44Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo get you started, we offer new members a choice between two fantastic welcome offers: Free Spins for one of our most popular slot games, or Bingo Tickets worth up to £30! \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get the Welcome Offer?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eAll you need to do is create an account, ensure the opt-in button is ticked on the deposit page, and deposit and wager a minimum of £10 on site on slots.\u003c/p\u003e\n\u003cp dir=\"auto\"\u003eIf you have selected our \u003cstrong\u003eCasino Welcome Offer,\u003c/strong\u003e\u003cstrong\u003e \u003c/strong\u003eOnce the wagering is complete, a pop-up message will appear confirming that your Free Spins have been awarded. This pop-up will state the specific game your spins can be used on.\u003c/p\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp dir=\"auto\"\u003ePlease note, wagering on Sports, Bingo and Live Casino does not count towards the wagering requirement for the Casino Welcome Offer.\u003c/p\u003e\u003c/div\u003e\n\u003cp dir=\"auto\"\u003eIf you have selected our \u003cstrong\u003eBingo Welcome Offer\u003c/strong\u003e, you will receive a pop-up message letting you know that your Tickets are now available for you to use.\u003c/p\u003e\n\u003cp dir=\"auto\"\u003ePlease note, wagering on Sports and Live Casino does not count towards the wagering requirement for our Bingo Welcome Offer.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow much are the Spins worth and can I use them on another game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eThe value of each Free Spin is pre-determined for the offer you have selected. What you win is down to your luck!\u003c/p\u003e\n\u003cp\u003eThe Free Spins are only valid for the \u003cstrong\u003especific game shown to you\u003c/strong\u003e when the offer is awarded and cannot be transferred or used on any other game.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eIf I win from my Free Spins, can I withdraw?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes! Any money won from your Free Spins is credited to your account as cash. This means that you can withdraw your winnings right away by nipping over to the Withdrawal Page.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are my Bingo Tickets worth?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eDue to the Bingo rooms having different ticket prices it depends on what game you pick to play.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"cash. This means that you can \u003cem\u003ewithdraw\u003c/em\u003e your winnings right away by nipping over to the \u003cem\u003eWithdrawal\u003c/em\u003e Page. What are my Bingo Tickets","result_type":"article"},{"id":28687256605842,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/28687256605842.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/28687256605842-What-is-the-Sports-Welcome-Offer-and-how-do-I-claim-it","author_id":362992604239,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-10,"vote_count":56,"section_id":360002883880,"created_at":"2025-08-11T11:24:57Z","updated_at":"2026-06-08T14:30:26Z","name":"What is the Sports Welcome Offer and how do I claim it?","title":"What is the Sports Welcome Offer and how do I claim it?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-29T13:27:04Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eAs an alternative to our Free Spins Welcome Offer, new members now have the option to instead select a Sports Welcome Offer, offering you £10 in free bets!\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get the Welcome Offer?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAll you need to do is create an account, ensure the opt-in button is ticked on the deposit page, deposit a minimum of £10 and then place a qualifying cash bet of at least £10 on any sportsbook market, at odds of 1/2 or greater (at the time of settlement), excluding the following:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ec79a748b84826f62dfb1b55dce34bcce\"\u003eBoosted odds\u003c/li\u003e\n\u003cli data-list-item-id=\"e36f423e43cf1c61695885158dd37fb4e\"\u003eProfit boosts\u003c/li\u003e\n\u003cli data-list-item-id=\"e06d6ec107dd3afa3efa7aa4c033a54da\"\u003eSecond chance bets\u003c/li\u003e\n\u003cli data-list-item-id=\"e5f1274f1eaadf1d20b3b47120f732bdc\"\u003eFree bets\u003c/li\u003e\n\u003cli data-list-item-id=\"ed9957ffd8a47d747681711fb58de0c36\"\u003eBets placed with bonus funds\u003c/li\u003e\n\u003cli data-list-item-id=\"e7475c22d987e80032513ae6848e49941\"\u003e2up Markets\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePlease note, this promotion is not available to existing members of Jackpotjoy.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are the rules regarding the Qualifying Requirements and how will I receive my Free Bets?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou have 30 days from when you make your first deposit to place the Qualifying Bet, completing the remaining Qualifying Requirements. The Qualifying Bet must settle within 30 days from when you make the first deposit. Once the Qualifying Bet has settled, the Free Bets will be credited to your account as two £5 bet tokens.\u003c/p\u003e\n\u003cp\u003eIf you do not opt in to this promotion by selecting Free Bets before you make your first deposit, you will not be eligible to opt in to this promotion retrospectively. Your choice is locked in at the point that a successful first deposit is made, and cannot be exchanged or altered after this time.\u003c/p\u003e\n\u003cp\u003eIf you cash out your Qualifying Bet, or it is voided or cancelled, you will no longer be eligible for this promotion, unless you subsequently make another Qualifying Bet within the same 30 days from making your first deposit, provided that it is not cashed out, voided or cancelled.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I claim my Free Bets once they have been credited?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eUpon completion, you will be credited automatically, and a Free Bet token will appear in your bet slip to select it when the value of the bet is set to at least £5. This can be de-selected from your bet slip if you choose to do so.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eIf I win from my Free Bets, can I withdraw?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes! Any money won from your Free Bets is credited to your account as cash. This means that you can withdraw your winnings by nipping over to the Withdrawal Page. \u003c/p\u003e\n\u003cp\u003eWe aim to make Free Bets available instantly upon settlement, however please allow up to 72 hours in the case of technical difficulties.\u003c/p\u003e\n\u003c/div\u003e\u003cp\u003e\u003ca href=\"https://www.jackpotjoy.com/terms\"\u003e\u003cstrong\u003eClick here\u003c/strong\u003e\u003c/a\u003e for a full breakdown of the T\u0026amp;Cs regarding our Sports Welcome Offer.\u003c/p\u003e\u003cp\u003eAlternatively, if you would like to find out more about our Bingo or Free Spins Welcome Offers, please \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14040144492306\"\u003e\u003cstrong\u003eclick here\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e","user_segment_ids":[],"snippet":"as cash. This means that you can \u003cem\u003ewithdraw\u003c/em\u003e your winnings by nipping over to the \u003cem\u003eWithdrawal\u003c/em\u003e Page. We aim to make Free Bets","result_type":"article"},{"id":360021000019,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360021000019.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360021000019-Data-Protection-and-Security","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-18,"vote_count":98,"section_id":19215799825810,"created_at":"2021-04-09T10:24:46Z","updated_at":"2026-01-22T14:29:07Z","name":"Data Protection and Security","title":"Data Protection and Security","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:29:07Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eProtecting your personal information is extremely important to us. We take the security of your data seriously and handle all personal information in line with applicable data protection laws.\u003c/p\u003e\u003cp\u003eWe use a range of security measures to protect both your personal and financial information, including:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"eb07a3dd268ceacc1e6468927ece548f8\"\u003e\n\u003cstrong\u003eSecure payment processing\u003c/strong\u003e\u003cbr\u003ePayment details are transmitted between our secure servers and trusted e‑commerce payment providers. These providers use encrypted connections when communicating with leading banks.\u003c/li\u003e\n\u003cli data-list-item-id=\"e37a61c6340a0c0c9b0e36f4da1d83e07\"\u003e\n\u003cstrong\u003eEncrypted card storage\u003c/strong\u003e\u003cbr\u003eYou only need to enter your debit card details once. These details are stored securely on our servers using encrypted technology and are only used when you make a deposit or withdrawal from your account.\u003c/li\u003e\n\u003cli data-list-item-id=\"edbbf59874cfab5fd5d6ce174f0030041\"\u003e\n\u003cstrong\u003eCard Security Code protection\u003c/strong\u003e\u003cbr\u003eFor card transactions, we ask for your 3‑digit Card Security Code (CV2), usually found on the back of your card. This allows your card issuer to confirm the transaction. We do \u003cstrong\u003enot\u003c/strong\u003e store your Card Security Code.\u003c/li\u003e\n\u003cli data-list-item-id=\"e01340ea02275924efc696a04ca8cf8f8\"\u003e\n\u003cstrong\u003eSecure data transmission\u003c/strong\u003e\u003cbr\u003eAll personal and financial information is encrypted during transmission using SSL (Secure Socket Layer) technology. The level of encryption used depends on your internet browser.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3fb7b28bfb12e64ffbbd52b2ef4e0e65\"\u003e\n\u003cstrong\u003eRestricted access\u003c/strong\u003e\u003cbr\u003eOur employees, as well as the employees of our service providers, do not have access to your full debit or credit card details.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"technology and are only used when you make a deposit or \u003cem\u003ewithdrawal\u003c/em\u003e from your account. Card Security Code protection For card","result_type":"article"},{"id":360020976420,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360020976420.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360020976420-My-Data","author_id":363158649119,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":-65,"vote_count":183,"section_id":360002914719,"created_at":"2021-04-09T10:24:46Z","updated_at":"2026-06-19T22:11:46Z","name":"My Data","title":"My Data","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:21:58Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eWhat details can I see on my account?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eYou can review your Details and your Payment, Gaming and Reward History on the site at any time.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eHow do I access My Details?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eTo view and update your email address, home address, phone numbers and contact preferences, go to My Account \u0026gt; Manage Details.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eHow do I access my Game History?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eYou can view your Game History at any time by going to My Account \u0026gt; History \u0026gt; Gaming History. Here you can check the outcome of all your games from the last 90 days.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eWhat details can I see in my Gaming History?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eYou can see the name of the game, the Transaction ID, the amount wagered, and the amount won. There will also be a green tick next to each game that has completed correctly on our secure server. All games can be seen apart from Bonus rounds from Slot games.\u003c/p\u003e\n\u003cp\u003ePlease note, the first and last transaction on each page are repeated so you can track your wagers consistently.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eWhat are the filters for in my Gaming History?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eTime period:\u003c/strong\u003e You can either select a pre-determined period from the drop-down menu on the left-hand side, or search for specific times and dates by using the menu on the right.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGame type:\u003c/strong\u003e To find a particular game just select the Game Type or Game Name from the drop-down lists. To view all your game activity simply select \"All\".\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWhen you have filled in all the information, click 'Search' to display your results.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eHow do I access my Payment History?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eTo view your full Deposit and Withdrawal History for the last 90 days please go to My Account \u0026gt; History \u0026gt; Payment History.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eHow do I access my Reward History?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eTo view your full Reward History for the last 30 days please go to My Account \u0026gt; History \u0026gt; Reward History. Please note, this does not show every bonus and reward you have received.\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black wysiwyg-underline\"\u003e\u003cstrong\u003eHow do I access other data not specified above?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eIf you would like more information, our Customer Support Team should be able to help with any request for information about your account. Simply click the \u003cstrong\u003eLive Chat\u003c/strong\u003e icon in the bottom right hand corner of your screen.\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003eWhen you have filled in all the information, click 'Search' to display your results.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eHow do I access my Payment History?\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003eTo view your full Deposit and Withdrawal History for the last 90 days please go to My Account \u0026gt; History \u0026gt; Payment History.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eHow do I access my Reward History?\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003eTo view your full Reward History for the last 30 days please go to My Account \u0026gt; History \u0026gt; Reward History. Please note, this does not show every bonus and reward you have received.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eHow do I access other data not specified above?\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #000000;\"\u003eIf you would like more information, our Customer Support Team should be able to help with any request for information about your account. Simply click the \u003cstrong\u003eLive Chat\u003c/strong\u003e icon in the bottom right hand corner of your screen.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"access my Payment History? To view your full Deposit and \u003cem\u003eWithdrawal\u003c/em\u003e History for the last 90 days please go to My Account \u0026gt;","result_type":"article"},{"id":360021000499,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360021000499.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360021000499-Can-I-reopen-an-account-after-a-Self-Exclusion","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":623,"vote_count":2337,"section_id":360002884020,"created_at":"2021-04-09T10:26:39Z","updated_at":"2026-06-19T20:22:04Z","name":"Can I reopen an account after a Self-Exclusion?","title":"Can I reopen an account after a Self-Exclusion?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T13:33:37Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["RG","ar_reactivation"],"body":"\u003cp\u003eAccounts suspended due to Self-Exclusion cannot be re-opened for any reason until the time period has expired. After the Self-Exclusion period has expired, you may request to re-open a suspended account by contacting our 24/7 Customer Support Team with the details of the account you wish to re-open. \u003c/p\u003e\u003cp\u003eAny request to re-open an account previously closed due to Self-Exclusion will be subject to our approval and a 24-hour review period. You may withdraw your request to re-open your account at any time during the 24-hour review period.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat would happen if I breach a Self-Exclusion?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eShould you register and use any accounts whilst the Self-Exclusion agreement is active, the operator reserves the right to void any winnings and withhold deposits, as to refund stakes that have been lost would be deemed a perverse incentive to gamble. \u003c/p\u003e\n\u003cp\u003eThe timeframe for the Self-Exclusion will also be reset from the latest date when the new account was most recently used. For example, if you asked to Self-Exclude for 6 months on the 1st January then created an account on the 1st February and last used it on 1st March, your Self-Exclusion would be reset for the full 6 months from the 1st March as you have breached the Self-Exclusion by not abstaining for the minimum period that you requested. \u003c/p\u003e\n\u003cp\u003eThe success of the Self-Exclusion facility relies on a large extent to which you are committed to managing your behaviour.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"subject to our approval and a 24-hour review period. You may \u003cem\u003ewithdraw\u003c/em\u003e your request to re-open your account at any time during","result_type":"article"},{"id":360009971220,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360009971220.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360009971220-Spend-Limits-All-you-need-to-know","author_id":362848579499,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-80,"vote_count":1326,"section_id":360002906439,"created_at":"2019-10-16T11:11:44Z","updated_at":"2026-06-12T09:36:22Z","name":"Spend Limits: All you need to know...","title":"Spend Limits: All you need to know...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-19T12:43:38Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["Responsible Gaming","Play Responsibly","Depositing","Deposit Limits","Deposit Limit","Deposit Block","Deposit Tool","Responsible Gaming Tools","Daily Limit","Weekly Limit","Monthly Limit","Staying In Control","archive090421"],"body":"\u003cp\u003ePart of our commitment to Responsible Gambling involves Spend Limits, which allow you to control the amount of money you can spend on our sites within a chosen time frame. Spend Limits are designed to help you stay in control of your spending. Below are answers to some common questions about how Spend Limits work.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I set a Spend Limit?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can set a Daily, Weekly or Monthly Spend Limit by going to:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMy Account \u0026gt; Play Responsibly \u0026gt; Spend Limits\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eYou may also see the option to set a Spend Limit on the Deposit page when making your first deposit with us.\u003c/p\u003e\n\u003cp\u003eA Spend Limit is the maximum amount you can deposit within the selected time period. It is calculated using your \u003cstrong\u003enet deposits\u003c/strong\u003e, which means your total deposits minus any withdrawals made during that same period.\u003c/p\u003e\n\u003cp\u003eFor example, if you set a £20 Spend Limit, deposit £20 and then withdraw £10, you will still have £10 remaining available within your limit.\u003c/p\u003e\n\u003cp\u003eYou can always spend less than your selected limit. The limit simply sets the maximum net amount you can deposit within the chosen time period.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow long does a Spend Limit last?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYour Spend Limit will remain active until you choose to change or remove it.\u003c/p\u003e\n\u003cp\u003eDaily Spend Limits reset each day at \u003cstrong\u003emidnight\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eWeekly and Monthly Spend Limits operate on a \u003cstrong\u003erolling basis\u003c/strong\u003e starting from the date the limit was set. For example, if you set a Weekly Spend Limit on a Wednesday, it will reset each Wednesday.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I change my Spend Limit?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can change your Spend Limit at any time by visiting:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMy Account \u0026gt; Play Responsibly \u0026gt; Spend Limits\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eWhether a change takes effect immediately depends on the type of change you are making.\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ec6e936ce62231631e0e364cc0caaba51\"\u003e\n\u003cstrong\u003eDecreasing your limit amount\u003c/strong\u003e will take effect immediately.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb8665c9a81bb52b898d7646dfc36b50f\"\u003e\n\u003cstrong\u003eChanging to a longer time period\u003c/strong\u003e (for example from Daily to Weekly) will also take effect immediately.\u003c/li\u003e\n\u003cli data-list-item-id=\"eaa1f98f9e28b6be41ba2d32322f8200b\"\u003e\n\u003cstrong\u003eIncreasing your limit amount\u003c/strong\u003e requires a \u003cstrong\u003e24‑hour cooling‑off period\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you request an increase to your Spend Limit, the change will become available after 24 hours. At that point you will need to confirm the change on the Deposit page for it to take effect.\u003c/p\u003e\n\u003cp\u003eThis cooling‑off period is a responsible gambling safeguard which gives you time to reconsider the change before it becomes active.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eNew Player Limits\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen creating an account or making your first deposit, you may be asked to set a daily Spend Limit.\u003c/p\u003e\n\u003cp\u003eIf you would like to review or discuss your limits, please contact our Customer Due Diligence Team on:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ebb96520a707984188817af0da12f6863\"\u003e\n\u003cstrong\u003e01782 983371\u003c/strong\u003e (UK)\u003c/li\u003e\n\u003cli data-list-item-id=\"e318f2c8c39e4d556a59781accd3884f0\"\u003e\n\u003cstrong\u003e+353 1 800 849289\u003c/strong\u003e (Republic of Ireland)\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"any \u003cem\u003ewithdrawals\u003c/em\u003e made during that same period. For example, if you set a £20 Spend Limit, deposit £20 and then \u003cem\u003ewithdraw\u003c/em\u003e £10","result_type":"article"},{"id":14063850370834,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14063850370834.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14063850370834-How-can-I-check-my-account-history","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-128,"vote_count":364,"section_id":360005607940,"created_at":"2023-09-29T07:32:23Z","updated_at":"2026-06-13T04:11:29Z","name":"How can I check my account history?","title":"How can I check my account history?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T16:52:25Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWhether you want to see how much you've deposited or withdrawn, how much you've won from promotions or the results of games you've recently played, you can check all of these in the My Account section of the website. Below is a bit of information on each of the history sections and what you're able to check:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eGaming History\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can access your Gaming History by \u003ca href=\"https://www.jackpotjoy.com/?history=gaming\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e Here you're able to view the results of all of your recent games played. You'll be presented with a few options which you can use to filter a specific wager.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eBy default you'll be shown your wagers on 'All Games' for 'Today' but you can change both of these drop down menus to show a specific game type for any period in the last 3 months. When changing these filters, you'll also be presented with the total amount that you've wagered and your 'Net Win' for the given game type and period (Net Win is calculated by your total win amount minus your total wager). \u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eYou can also request up to 12 months worth of Gaming History by contacting our 24/7 Customer Support team clicking the button in the bottom right hand corner of your screen. Just let our Virtual Assistant know you that you would like more than 3 months worth of Gaming History. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003ePayment History\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can access your Payment History by \u003ca href=\"https://www.jackpotjoy.com/?history=payment\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e. Here you're able to view all of the deposits made to and withdrawals made from Jackpotjoy.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eBy default you'll be shown your Deposits in the last 7 days, but you can toggle between Deposits and Withdrawals and also change the time filter to view transactions over the last 12 months. You'll also see \"Lifetime Net Deposits\" at the top of the window which is calculated by subtracting your total Withdrawals from your total Deposits.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eReward History\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eFor everything promotion related, you can view your Reward History by \u003ca href=\"https://www.jackpotjoy.com/reward-history\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e. You'll be able to view all of the promotions and rewards you've received over the last 90 days by simply changing the drop down menu and selecting a period.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eIf you're unable to see a promotion that you've recently taken part in, it could simply be that the reward hasn't been credited yet. We aim to credit all promotions by 7PM the day after a promotion has ended. You can find specifics on crediting times and dates on the promotions themselves though.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eIf you would like to see your reward history going back further than 90 days, or you have any queries about the information shown, you can contact our 24/7 Customer Support Team by clicking the button in the bottom right hand corner of your screen. Just let our Virtual Assistant know you that you would like more information about your Reward History. \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Here you're able to view all of the deposits made to and \u003cem\u003ewithdrawals\u003c/em\u003e made from Jackpotjoy. By default you'll be shown your","result_type":"article"},{"id":360020997139,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/360020997139.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/360020997139-Verifying-my-email-address","author_id":363158649119,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-178,"vote_count":444,"section_id":360005607920,"created_at":"2021-04-09T10:07:23Z","updated_at":"2026-06-07T06:54:04Z","name":"Verifying my email address...","title":"Verifying my email address...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:53:06Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["Link"],"body":"\u003cp\u003eVerifying your email address is an important step when you first register your account with us, or if you update the email address linked to your account.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eWhy is Email Verification Required?\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eEmail verification helps to ensure:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"efc40eca8f4da67847e1e166d7ecb2ae9\"\u003eThe email address you’ve provided belongs to you and you have access to it.\u003c/li\u003e\n\u003cli data-list-item-id=\"edf43d9aac14a1a1edccf1ac31169e475\"\u003eWe’re able to contact you if we ever need to get in touch about your account.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea30d175f7e0f9d973a2e3ce8eda0cdef\"\u003eYou have full access to all site features, including withdrawals.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: You will not be able to withdraw from the site until your email address has been verified. \u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eHow to Verify Your Email Address\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhenever email verification is required, you’ll see a prompt when you log into your account. Simply click the button shown and we’ll send you a verification email.\u003c/p\u003e\n\u003cp\u003eOpen the email and click the verification link to complete the process.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eDidn't Receive the Verification Email? Here's What to Check:\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e03b2766cada215fe7ac58ef95a568fcc\"\u003e\n\u003cstrong\u003eGive it a few minutes:\u003c/strong\u003e It can take up to 5 minutes for the verification email to arrive.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4ffa8b9b5b15a370c278c4e1035bbb49\"\u003e\n\u003cstrong\u003eCheck your registered email address:\u003c/strong\u003e Go to My Account \u0026gt; Manage Details to make sure the email address on your account is correct.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee1032d050fc27d54204b054bfff413b3\"\u003e\n\u003cstrong\u003eCheck your junk or spam folder:\u003c/strong\u003e The email may have been filtered there. You can also add us to your safe senders list. Find more tips by \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14040329200274\"\u003e\u003cstrong\u003eclicking here.\u003c/strong\u003e \u003c/a\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\u003cp\u003eIf you’ve followed the steps above and are still unable to verify your email address, please contact us using the button in the bottom right‑hand corner of your screen. Let our Virtual Assistant know that you need help verifying your email address.\u003c/p\u003e","user_segment_ids":[],"snippet":"all site features, including \u003cem\u003ewithdrawals\u003c/em\u003e. Please note: You will not be able to \u003cem\u003ewithdraw\u003c/em\u003e from the site until your email","result_type":"article"},{"id":21612320591506,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/21612320591506.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/21612320591506-Welcome-Back-Tips-for-Returning-Players","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":80,"vote_count":1014,"section_id":360005607920,"created_at":"2024-09-26T09:55:47Z","updated_at":"2026-06-19T23:30:43Z","name":"Welcome Back! Tips for Returning Players...","title":"Welcome Back! Tips for Returning Players...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2024-09-26T10:49:35Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eFirstly, welcome back to site, we've missed you! While you've been away we appreciate that things might have changed, whether that's the site itself or your details, so our \"Welcome Back\" guide aims to give you everything you need to get back up and running with your account. \u003c/p\u003e\u003cp\u003eBelow we've got some popular questions that our players ask us when they return to site after a break, but of course, if you've got a question that we've not listed here, our Customer Support Team are available 24/7 via the Live Chat icon in the bottom right hand corner of your screen.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI've forgotten my login details...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe first step for any returning player is remembering the details you signed up with. With so many usernames and passwords these days it can always be difficult to remember what you used to register in the first place. If you've received an email from us recently, then the email that this was sent to will be the email address you signed up with, and if we ever send something through the post, it should have your username on to help you out.\u003c/p\u003e\n\u003cp\u003eIn terms of your password, that can always be the most challenging part to remember, but we've got you covered. Simply head to the \"Login\" page and click \"Forgotten Details\". You'll be asked for your email address and Date of Birth - remember that these must match the details registered on your account. Simply fill in the form, click \"Confirm\" and you should receive an email within the next 10 minutes with details on how to reset your password. \u003c/p\u003e\n\u003cp\u003eIf you don't receive an email then it's likely that the details you entered on the form were incorrect so you can always try again.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eChecking your personal details are correct...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eBefore getting started with playing on site, it's important to check that your personal details are all correct. If you've moved house or changed your details since you were last with us, this could mean that we're not able to process your winnings unless they are updated, so getting them in order first is always best practice. \u003c/p\u003e\n\u003cp\u003eSimply head to My Account \u0026gt; Manage Details. Here you'll see any warnings about your account details such as things you'll need to verify as well as your contact details, security and contact preferences. Check that the information is correct and if not, just click \"Edit\" to update them.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eChecking your payment information is correct...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOne of the most common changes we see from players who have been away for a while is that their payment method has expired. Obviously if your Deposit Method has expired then you won't be able to add funds to your account, but many of our players neglect to also check that their bank information is correct. \u003c/p\u003e\n\u003cp\u003eWe operate a closed loop policy with your money, meaning you can only withdraw to the payment method or bank account linked to the account that you deposit from. It's important to check both the Withdraw \u0026gt; Update Bank Details and the Deposit \u0026gt; Update / Add Method sections to make sure your payment details are up to date before funding your account. If these details are incorrect now, it may delay the processing of any withdrawals you make further down the line.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eGames \u0026amp; Promotions\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhile you've been away there have no doubt been changes to our library of games and also the promotions that we offer. It's always good to take some time to navigate around the site and just get yourself up to speed with what's going on. \u003c/p\u003e\n\u003cp\u003eWe've got a fantastic range of promotions available on our promotions tab and checking those first could see you bag a prize by playing your favourite games. We're also updating our games on a regular basis, and we might have something under our \"New Games\" section which catches your eye.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eKeep it responsible...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAs well as updating our games and features on site, we're always looking for more ways to protect our players. Whether it's controlling the amount of money or time you spend on site, we've got plenty of tools to help you have fun with us, whilst only spending the time and money that you can afford to spend.\u003c/p\u003e\n\u003cp\u003eHead to the Play Responsibly section to find out more about all of the tools we offer to help keep you playing safely and responsibly.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWe're always here to help...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhether you've got a problem with a game, your funds, your controls or your details, we're always here to help. Not only do we have a wide range of FAQs that cover every possible question you might have, our dedicated 24/7 Customer Support team are also available at the click of a button so feel free to get in touch with us any time. \u003c/p\u003e\n\u003cp\u003eWe want your return to site to be as seamless as possible and whether it's a question, a problem or feedback, we're always available to talk.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"closed loop policy with your money, meaning you can only \u003cem\u003ewithdraw\u003c/em\u003e to the payment method or bank account linked to the account","result_type":"article"},{"id":14146574670738,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14146574670738.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14146574670738-What-is-a-Box-Bonanza","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-54,"vote_count":186,"section_id":360005644479,"created_at":"2023-10-03T10:20:43Z","updated_at":"2026-06-20T03:48:34Z","name":"What is a Box Bonanza?","title":"What is a Box Bonanza?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-22T14:58:43Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn your time with us, you will most likely come across one of our rewards called a Box Bonanza. If you see three big boxes under ‘Your Offers’, you’ll be able to play the game to find out if you have won a cash prize.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I play my Box Bonanza game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eTo play your game, simply head to the 'Your Offers' section on the Promotions page and click on the Box you want to. Hopefully, it will contain a winner!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen does my Box Bonanza game expire?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThis will depend on the promotion that you received the game from. Please ensure you have read the Terms of the promotion as this will specify when your game will expire. You can find this information via an email from us or on the Promotions page directly.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen will I receive my winnings from my Box Bonanza game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eAll winnings are credited immediately after you have opened your Box of choice. If you experience a delay in the funds being added to your balance, please check your Reward History found within the My Account \u0026gt; History section.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eDo I have to wager my winnings from a Box Bonanza game back onsite?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThere are no wagering requirements on funds you have won from a Box Bonanza game. If you are a lucky winner, you will be able to withdraw the funds if they're above the minimum £10 required or wager the money onsite. It's up to you!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI received £0.00 from my Box Bonanza game, is that right?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe cannot guarantee any amount within our Box Bonanza games as they are still part of the risk of gambling. Within a Box Bonanza you have 3 choices, each with a completely random amount in, which can include £0.00.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"Bonanza game. If you are a lucky winner, you will be able to \u003cem\u003ewithdraw\u003c/em\u003e the funds if they're above the minimum £10 required or wager","result_type":"article"},{"id":13983783023378,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/13983783023378.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/13983783023378-Responsible-Gambling-Tools","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":12,"vote_count":56,"section_id":360002884040,"created_at":"2023-09-26T07:53:48Z","updated_at":"2026-06-07T09:14:54Z","name":"Responsible Gambling Tools","title":"Responsible Gambling Tools","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-19T10:29:58Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"sc-bBABsx GYSKy\"\u003eAt Jackpotjoy, we believe that gambling should always be fun and entertaining. Your safety and well-being are our top priorities, and we're committed to helping you stay in control of your play. We encourage all our members to bet only what they can afford and to set sensible limits for themselves. You can find our Responsible Gambling tools \u003ca href=\"https://www.jackpotjoy.com/responsible-gaming\"\u003e\u003cstrong\u003ehere.\u003c/strong\u003e\u003c/a\u003e \u003c/p\u003e\u003cp\u003eWe offer a comprehensive suite of Responsible Gambling tools designed to give you control over your time and spending on our site. If you ever need to talk about your gambling, our Customer Support Team is always here to help. Simply click the \u003cstrong\u003eLive Chat\u003c/strong\u003e icon in the bottom right-hand corner of your screen, 24 hours a day, 365 days a year.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eOur Responsible Gambling Tools\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe provide several easy-to-use tools to help you manage your play and ensure your experience remains enjoyable and within your comfort levels:\u003c/p\u003e\n\u003ch4 id=\"h_01KFDJHNFXPJRC5KVQJCQZ17WE\"\u003e\u003cstrong\u003eSpend Limit\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eTake control of your finances by setting daily, weekly, or monthly spend limits. We'll notify you when you reach these limits. A spend limit is typically calculated as your total deposits minus any withdrawals within the chosen period. You can set these limits in your account settings.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXNRJ7JWBW18N4WWH8\"\u003e\u003cstrong\u003eSpend Limit Reminder\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can also choose how often you’d like to be reminded to review your limits.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXYJQ0N8ABNRPKR4Y3\"\u003e\u003cstrong\u003eSession Limit\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eGaming session limits allow you to specify the maximum amount of time you wish to play. Once the time you’ve set expires, your gaming session will end, and you will no longer be able to wager until your session limit is up.\u003c/p\u003e\n\u003cp\u003eOnce set, you will be unable to increase your time limit until your current time limit period has expired. Our Customer Support Team cannot override or change any limits you set.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJQZH9Z393BCE4A14Z5QBE\"\u003e\u003cstrong\u003eSession Reminder\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can typically set a reminder to be notified during your session.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXW9X2T908AMAT3EJ2\"\u003e\u003cstrong\u003eAccount Cool Off\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can take a break from your account at any time for a period of 24 hours up to 6 weeks. You can select your preferred cool-off duration in your account settings.\u003c/p\u003e\n\u003cp\u003eYour account break will end automatically after the selected time period. After this, you will be able to log in and access your account.\u003c/p\u003e\n\u003cp\u003eIf you wish to Cool Off from any other accounts you hold within our group, you will need to do this per-account, or by contacting Customer Support.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXB8B0XTS24T0HV120\"\u003e\u003cstrong\u003eAccount Self Exclusion\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can choose to Self Exclude for a longer time period (between 6 months and 5 years). If you choose to do this, it will typically close all your accounts across the Gamesys Group, should you have any others. We'd also recommend you do the same on all other gambling websites too.\u003c/p\u003e\n\u003cp\u003eYou can only log in to your account again once you contact Customer Support after the end of your Self Exclusion period.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eExternal Support \u0026amp; Resources\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you feel you need further support or advice, several independent organisations are available to help. These services are confidential and designed to assist anyone affected by gambling.\u003c/p\u003e\n\u003ch4 id=\"h_01KFDJHNFY9QNAE81EKN48H8VQ\"\u003e\u003cstrong\u003eBetBlocker\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eBetBlocker is a free, anonymous blocking software provided by a registered charity. It allows you to place personalised restrictions on online gambling, whether that's blocking it entirely or limiting access during periods of vulnerability. Installation takes less than two minutes and requires no personal information or registration. Once installed, it blocks access to many gambling websites apps. You can set restrictions from 24 hours up to 5 years across all your devices, and once activated, restrictions cannot be lifted during your chosen period. To download BetBlocker, \u003ca href=\"https://www.betblocker.org/\" title=\"https://www.betblocker.org/\" data-auth=\"NotApplicable\" data-linkindex=\"17\"\u003e\u003cstrong\u003eclick here.\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYY6YRW5H25A0YBPF8\"\u003e\u003cstrong\u003eGamStop\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eGamStop Online is a free national self-exclusion scheme that blocks you from signing up for or using online accounts with all gambling companies licensed in Great Britain.  The registration process is quick and easy.  You can choose how long to exclude yourself from gambling, from 6 months up to 5 years. Once registered, your exclusion cannot be cancelled during the chosen period, and it remains active even after expiry unless you actively request removal. \u003ca href=\"https://www.gamstop.co.uk/\" title=\"https://www.gamstop.co.uk/\" data-auth=\"NotApplicable\" data-linkindex=\"14\"\u003e\u003cstrong\u003eRegister here.\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYY6YRW5H25A0YBPF8\"\u003e\u003cstrong\u003eGambleAware\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eGambleAware provides information, advice, and directs people to support to help keep people safe from gambling harms. \u003ca href=\"https://www.gambleaware.org/\"\u003e\u003cstrong\u003eVisit their website\u003c/strong\u003e\u003c/a\u003e for more information.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYY5XBANCJZDENA8KX\"\u003e\u003cstrong\u003eNational Gambling Support Network\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eThe National Gambling Support Network is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland, and Wales. \u003ca href=\"https://www.gambleaware.org/tools-and-support/national-gambling-support-network/\"\u003e\u003cstrong\u003eVisit their website \u003c/strong\u003e\u003c/a\u003efor more information.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYN7ERRWSSC29XT7YM\"\u003e\u003cstrong\u003eGamCare\u003c/strong\u003e\u003c/h4\u003e\n\u003cp data-olk-copy-source=\"MessageBody\"\u003eoperate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. Their help is available for free, 24 hours every day, if you call 0808 8020 133, use \u003ca href=\"https://www.gamcare.org.uk/get-support/talk-to-us-now/\" title=\"https://www.gamcare.org.uk/get-support/talk-to-us-now/\" data-auth=\"NotApplicable\" data-linkindex=\"7\"\u003eLive Chat\u003c/a\u003e, on \u003ca href=\"https://api.whatsapp.com/send/?phone=448088020133\u0026amp;text\u0026amp;type=phone_number\u0026amp;app_absent=0\" title=\"https://api.whatsapp.com/send/?phone=448088020133\u0026amp;text\u0026amp;type=phone_number\u0026amp;app_absent=0\" data-auth=\"NotApplicable\" data-linkindex=\"8\"\u003eWhatsApp\u003c/a\u003e using +44 808 802 0133 and on \u003ca href=\"https://www.facebook.com/gamcare\" title=\"https://www.facebook.com/gamcare\" data-auth=\"NotApplicable\" data-linkindex=\"9\"\u003eFacebook Messenger\u003c/a\u003e. Advisers will listen and your conversation is confidential. GamCare offers a moderated online \u003ca href=\"https://www.gamcare.org.uk/forum/\" title=\"https://www.gamcare.org.uk/forum/\" data-auth=\"NotApplicable\" data-linkindex=\"10\"\u003eforum\u003c/a\u003e and daily online group \u003ca href=\"https://www.gamcare.org.uk/get-support/group-chatroom/\" title=\"https://www.gamcare.org.uk/get-support/group-chatroom/\" data-auth=\"NotApplicable\" data-linkindex=\"11\"\u003echatrooms\u003c/a\u003e to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. You can find more information other multi-operator self-exclusion schemes, including offline, listed \u003ca href=\"https://www.gamcare.org.uk/self-help/self-exclusion/\" title=\"https://www.gamcare.org.uk/self-help/self-exclusion/\" data-auth=\"NotApplicable\" data-linkindex=\"12\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYF9XCX99FBBAKJ1TK\"\u003e\u003cstrong\u003eGamblers Anonymous\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eA fellowship of people who have joined together to share their experiences, try and solve their common problems, and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only). \u003ca href=\"https://gamblersanonymous.org.uk/\"\u003e\u003cstrong\u003eVisit their website\u003c/strong\u003e\u003c/a\u003e for more information.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eAdditional Responsible Gambling Information\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003ch4 id=\"h_01KFDJHNFYD7PG8GMX9Q6TFNWH\"\u003e\u003cstrong\u003eKeeping Within Your Means\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eWe encourage you to play responsibly by betting only what you can afford to lose and by setting limits that reflect your budget.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFY6RCZ8TCEBFMGS8QD\"\u003e\u003cstrong\u003eUnderage Gambling\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eUnderage gambling is an offence. We strictly enforce age verification processes to prevent anyone under the legal age from accessing our services.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYCVT8Q2SE754Q9YGX\"\u003e\u003cstrong\u003eYour Gambling History\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can review your gambling history, including deposits, withdrawals, and game outcomes, at any time in your \"My Account\" section. This allows you to keep track of your activity.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYMTYVKWYQCGWR2BRV\"\u003e\u003cstrong\u003eSelf-Assessment Questions\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eIf you're concerned about your gambling, asking yourself some simple questions can help you understand your habits. Consider how often you gamble, the amount of money you spend, and whether gambling is affecting your daily life. For a more detailed self-assessment, we recommend visiting external support websites like GambleAware.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"typically calculated as your total deposits minus any \u003cem\u003ewithdrawals\u003c/em\u003e within the chosen period. You can set these limits in your","result_type":"article"},{"id":13983548609938,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/13983548609938.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/13983548609938-What-is-GAMSTOP-and-how-does-it-work","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":48,"section_id":360002884040,"created_at":"2023-09-26T07:43:36Z","updated_at":"2026-01-22T15:05:47Z","name":"What is GAMSTOP and how does it work?","title":"What is GAMSTOP and how does it work?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-07-16T10:28:40Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003ca href=\"https://www.gamstop.co.uk/\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eGAMSTOP\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e\u003cspan style=\"color: #000000;\"\u003e is a national Self-Exclusion tool. This means that if you register and request self-exclusion through them, any accounts in the details you have provided to them will be excluded on any British remote licensed gambling operators websites. Below, we've provided answers to some other questions related to GAMSTOP:\u003c/span\u003e\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I sign up?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eTo sign up for GAMSTOP, simply head over to \u003ca href=\"https://www.gamstop.co.uk/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ehttps://www.gamstop.co.uk/\u003c/strong\u003e\u003c/a\u003e and register your personal details with them.\u003cbr\u003e\u003cbr\u003eYou can also call them on 0800 138 6518 (10am - 8pm, 7 days a week) to register with them.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow long does a GAMSTOP closure last?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYou can set the time period of a GAMSTOP exclusion when you register. The available options will be displayed on the GAMSTOP website and will include exclusion periods of 6 months, 1 year, 2 years, and 5 years. Unfortunately, we cannot determine the duration you have chosen for this exclusion with GAMSTOP after you register. However, if you contact them, they will be able to provide you with this information.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWill GAMSTOP close accounts I already have or just new ones?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eAny accounts you attempt to access that match the details you have provided to GAMSTOP will be Self-Excluded. If you attempt to create new accounts with the same details after registering to GAMSTOP, they will be excluded as well.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I re-open an account once it's Self-Excluded via GAMSTOP?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAccounts suspended due to a GAMSTOP closure cannot be re-opened for any reason until the time period has expired. Upon expiry of the GAMSTOP closure period, ou may request to re-open a suspended account by contacting us via the button in the bottom right-hand corner. Just let our Virtual Assistant know the details of the account you wish to re-open.\u003c/p\u003e\n\u003cp\u003eAny request to re-open an account previously closed due to a GAMSTOP closure will be subject to our approval and a 24-hour review period. You may withdraw your request to re-open your account at any time during the 24-hour review period.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI’m already Self-Excluded, will you pass my details on to GAMSTOP?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe will never share any personal details to a third-party company. The decision to sign up with GAMSTOP must be your own. If you have Self-Excluded with us and wish to use GAMSTOP, you will need to register with them \u003ca href=\"https://www.gamstop.co.uk/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eon their website\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eDoes GAMSTOP replace the normal Self-Exclusion option on site?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eGAMSTOP won’t replace a Self-Exclusion, as each operator will still have their own Self-Exclusion policy in place. However, it will result in your exclusion from all operators and not just one.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI didn’t Self-Exclude via GAMSTOP but it says I did, who do I contact?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003ePlease contact GAMSTOP through \u003ca href=\"https://www.gamstop.co.uk/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003etheir website here\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003eor contact them on 0800 138 6518 (10am - 8pm, 7 days a week).\u003c/p\u003e\u003c/div\u003e\u003cp\u003eFor more information, including details of how to register with GAMSTOP, visit their website at \u003ca href=\"https://www.gamstop.co.uk/\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003ehttps://www.gamstop.co.uk/\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e \u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"subject to our approval and a 24-hour review period. You may \u003cem\u003ewithdraw\u003c/em\u003e your request to re-open your account at any time during","result_type":"article"},{"id":14011527327634,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/14011527327634.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/14011527327634-Deposits-All-you-need-to-know","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-248,"vote_count":608,"section_id":360002883840,"created_at":"2023-09-27T07:55:31Z","updated_at":"2026-06-17T20:41:37Z","name":"Deposits: All you need to know","title":"Deposits: All you need to know","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-10-23T09:48:00Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn this article we have put together everything you could possibly need to know about depositing to the site! Simply click on the question below to find out more:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I make a deposit?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eThere's a Deposit button at the top of the Home page. You can also go to Menu \u0026gt; My Account \u0026gt; Deposit Funds. The minimum deposit that can be made in a single transaction is £10.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I register a payment method?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen you first make your account, you will be prompted to register a new payment method. To add another payment method afterwards, just go to My Account \u0026gt; Deposit Funds \u0026gt; Add Method. Please note, your playing balance needs to be below £50 and any withdrawals need to be processed before you can add a new payment method. \u003c/p\u003e\n\u003cp\u003eFor information on switching between deposit methods or adding a new one, take a look \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14039541458322\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003e \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat payment methods do you accept?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can make a deposit using the following payment methods:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e0c5510de47daceba149edab770484cfd\"\u003eVisa Debit\u003c/li\u003e\n\u003cli data-list-item-id=\"e671305fec45f868fe143d3cf5483d21a\"\u003eVisa Electron\u003c/li\u003e\n\u003cli data-list-item-id=\"e0a5606020fe584a370c2456e5fc9a52b\"\u003eMastercard\u003c/li\u003e\n\u003cli data-list-item-id=\"e09dd4d4cb6509dc7ec21115718fa742c\"\u003eApple Pay (For those using an iOS or macOS device)\u003c/li\u003e\n\u003cli data-list-item-id=\"e3f8acca2c1b06e092b9d942f2f5221c0\"\u003eGoogle Pay\u003c/li\u003e\n\u003cli data-list-item-id=\"e582d0689701971f4af45df472dc4776d\"\u003eInstant Bank Transfer\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I use a payment method if this is registered to another account on the site?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003ePlease be aware that an individual payment method may only be registered to one account at any time. If your deposit hasn't gone through, take a look at some tips \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/14011515351186\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003e \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat is the maximum I can deposit? \u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe maximum amount you can deposit per transaction depends on the payment method you use. You can limit how much you wish to deposit per day, per week or per month using our Spend Limit tool. For more information on this and how to set a limit on your account, please click \u003ca href=\"https://help.jackpotjoy.com/hc/en-gb/articles/360009971220\" target=\"_self\" rel=\"undefined\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eThe table here demonstrates the maximum you can deposit from each method, in one single transaction:\u003c/p\u003e\n\u003cfigure style=\"height: 111px; width: 248.4px;\" class=\"wysiwyg-table\"\u003e\u003ctable style=\"border: 2px solid #2F3941;\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 138px;\"\u003e\u003cstrong\u003ePayment Type\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 104.4px;\"\u003e\u003cstrong\u003eAmount\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 138px;\"\u003eDebit Cards\u003c/td\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 104.4px;\"\u003e£/\u003cspan data-teams=\"true\"\u003e€ \u003c/span\u003e10,000\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center;\"\u003eGoogle Pay\u003c/td\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center;\"\u003e£/\u003cspan data-teams=\"true\"\u003e€ \u003c/span\u003e10,000\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 138px;\"\u003ePayPal\u003c/td\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 104.4px;\"\u003e£/\u003cspan data-teams=\"true\"\u003e€ \u003c/span\u003e5,500\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 138px;\"\u003eApple Pay \u003c/td\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center; width: 104.4px;\"\u003e£/\u003cspan data-teams=\"true\"\u003e€ \u003c/span\u003e5,000\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center;\"\u003eInstant Bank Transfer\u003c/td\u003e\n\u003ctd style=\"border: 1px solid #2F3941; text-align: center;\"\u003e£/\u003cspan data-teams=\"true\"\u003e€ 10,000\u003c/span\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy can't I edit the name of the cardholder?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou should only register and use payment methods in your own name. To ensure this, we have greyed out the cardholders name when adding a new payment method to the account so it matches the name on your account.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"note, your playing balance needs to be below £50 and any \u003cem\u003ewithdrawals\u003c/em\u003e need to be processed before you can add a new payment method","result_type":"article"},{"id":19223374117906,"url":"https://jackpotjoy.zendesk.com/api/v2/help_center/en-gb/articles/19223374117906.json","html_url":"https://help.jackpotjoy.com/hc/en-gb/articles/19223374117906-Golf-Betting-Guide","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-1,"vote_count":1,"section_id":18378588278546,"created_at":"2024-05-29T13:54:33Z","updated_at":"2026-01-20T15:51:20Z","name":"Golf Betting Guide","title":"Golf Betting Guide","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-20T15:51:20Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eNew to betting on golf? We've got everything you need to know below including explanations of some of the popular markets for betting as well as important rules it's worth knowing before placing your bet.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003ePopular Markets\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cstrong\u003eOutright Winner\u003c/strong\u003e - the most popular bet in golf is betting on who will win a tournament. This can be a tournament which is taking place in the near future or a major later in the year. In order for your bet to win, the player in question must be declared the winner of the tournament, after any playoffs have taken place.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTop 5 / 10 / 20 etc\u003c/strong\u003e - this is betting on the player in question to finish in the top 5 / 10 / 20 or however many places are stated in a tournament. If your player were to tie for 5th, then Dead Heat rules would apply.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eLeader After Round\u003c/strong\u003e - rather than betting on a player to win the tournament, this is where you bet on the player in question to be leading after the completion of the stated round. In the event that a round is delayed due to bad weather, this will only be settled once all players have posted a score for the stated round.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eOther Markets\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cstrong\u003eTo Make the Cut\u003c/strong\u003e - In most tournaments, the field is cut after the first 36 holes and in this instance, you'll be betting on a player to make the cut, or make it into the final group of players for the weekend.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHole In One\u003c/strong\u003e - you can bet on whether a Hole In One will be recorded in each of the four rounds, or in the tournament as a hole. The official governing body must recognise the Hole In One in order for bets to be settled as winners.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMatch Bets\u003c/strong\u003e - this bet involves pitting two golfers against each other in an imaginary mini-tournament. Over the stated rounds you will see markets for Player A and Player B including who will win (post the best score), either including or not including a draw.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eImportant Rules to Know\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cstrong\u003ePlayer Did Not Compete or Complete\u003c/strong\u003e - if you bet on a player and they do not take part in the tournament at all then your bet will be voided. If, however, your player takes part in the tournament at any stage and withdraws or is disqualified, all bets will be settled as losers.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMultiple Cuts\u003c/strong\u003e - in any events where there are multiple cuts are made during more than one phase, only the first cut is used for settlement.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMajors\u003c/strong\u003e - any reference to \"Major\" tournaments will be based on the tournaments for that particular season that the PGA attributes said definition, regardless of any venue, date or any other changes.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTop Nationality / Group Winners\u003c/strong\u003e - in the event that you back a player to be the top nationality and both players miss the cut, the player with the better score at the time that the cut is made will be deemed the winner. Dead Heat rules apply if the players are tied for a position.\u003c/p\u003e\n\u003c/div\u003e\u003cp\u003eFor full betting rules for golf, head to our Terms and Conditions on site.\u003c/p\u003e","user_segment_ids":[],"snippet":"your player takes part in the tournament at any stage and \u003cem\u003ewithdraws\u003c/em\u003e or is disqualified, all bets will be settled as losers.","result_type":"article"}]}