As part of our licensing agreement and as a Responsible Gambling operator, from time to time we'll need to complete additional verification on your account. These checks can range from anything to asking you to provide bank statements to verify your income, to additional photo ID or wage slips.
We appreciate that some of these checks can feel quite intrusive, and we always try to limit the impact of having to provide this information, however, we request this information for your protection. It is our duty to ensure that all of our members are playing within their means and that the money used to fund your gambling is not only sustainable, but is also your own.
Sometimes, these checks can be as simple as having a discussion with us about your account, and we may not need to see any additional information. We start this process by asking a few basic questions about how you fund your play, and if you've been asked to, you can complete these via our Enhanced Verification service by clicking here.
Any documents or information provided to us as part of this process are entirely confidential, and we take the protection of your account and your details very seriously.