What details can I see on my account?
You can review your details and your Transactions, Games and Rewards History on the site at any time under the My Account section.
How do I access My Details?
To view and update your email address, home address, phone numbers and contact preferences, go to My Account > Manage Details.
How do I access my Game History?
You can view your Game History at any time by going to My Account > History > Game History. Here you can check the outcome of all your games from the last 90 days.
What details can I see in my Game History?
You can see the name of the game, the Transaction ID, the amount wagered, and the amount won. There will also be a green tick next to each game that has completed correctly on our Secure Server. All games can be seen apart from Bonus Rounds within Slot games.
Please note, the first and last transaction on each page are repeated so you can track your wagers consistently.
What are the filters for in my Game History?
Time period: You can either select a predetermined period from the drop-down menu on the left-hand side, or search for specific times and dates by using the menu on the right.
Game type: To find a particular game just select the Game Type or Game Name from the drop-down lists. To view all your game activity simply select "All".
When you have filled in all the information, click 'Search' to display your results.
How do I access my Transaction History?
To view your full Deposit and Withdrawal History for the last 90 days please go to My Account > History > Transaction History.
How do I access my Reward History??
To view your full Reward History for the last 30 days please go to My Account > History > Reward History. Please note, this does not show every bonus and reward you have received.
How do I access other data not specified above?
If you would like more information, our Customer Support Team should be able to help with any request for information about your account.
How do I make a Data Subject Access Request?
You can find out more about making a Data Subject Access Request here.