If the deposit page will not allow you to deposit further funds to your playing balance, we may have temporarily restricted your account. We will have emailed or called you to let you know about the limit when we applied it.
An Operator Set Deposit Limit will apply to all gaming accounts in your name across the Gamesys Group. The Gamesys Group runs the following sites: Jackpotjoy, Starspins, MONOPOLY Casino, Virgin Games, Heart Bingo, Smooth Bingo and Rainbow Riches Casino.
Please note, these operator set deposit limits do not take into account any deposits made prior to the limit being applied to the account.
If you would like to find out more about this imposed limit, or request it be removed or changed, please review your inbox to see why the limit was applied in the first place.
Please call our Customer Support Team as they will be able to advise, direct and help to contact the relevant team for you and often can arrange a callback. You can find their contact details here.
Specifically if it was our Compliance Team, you can reach them here: 01782 983 371, open 09:00-21:00, Monday to Friday.
Lastly, if it was our Social Responsibility Team, you can reach them here: 01782 983 221, open 24/7.
We will be applying a daily Deposit Limit to every single new player. The limit runs every 24 hours from the time the account was created. If you would like to update this, please contact our Social Responsibility Team on 01782 983221.