If you feel that your complaint has not been resolved to your satisfaction, it can be progressed to the next stage by writing to Gamesys Operations Limited, the licensed operator of JackpotJoy. You will need to let us know why you remain dissatisfied, and the licensed operator will ensure that your complaint is reviewed objectively, fairly and reasonably. Please note that if you have not gone through step one, they will first ask that you contact Customer Support so that they can seek to resolve any issues first.
You can write to:
Gamesys Operations Limited,
Suite 2, Floor 4,
We always aim to provide a full response within 5 working days, but if there is reason for further delay, we will keep you informed and let you know how the investigation is progressing.
It is expected that this process will bring the matter to a mutually agreeable solution, but if you remain unhappy then you can progress to the final stage of the Accounts Complaints Procedure.