Accounts suspended due to Self-Exclusion cannot be re-opened for any reason until the time period has expired. After the Self-Exclusion period has expired, you may request to re-open a suspended account by contacting our 24/7 Customer Support Team with the details of the account you wish to re-open.
Any request to re-open an account previously closed due to Self-Exclusion will be subject to our approval and a 24-hour review period. You may withdraw your request to re-open your account at any time during the 24-hour review period.
What would happen if I breach a Self-Exclusion?
Should you register and use any accounts whilst the Self-Exclusion agreement is active, the operator reserves the right to void any winnings and withhold deposits, as to refund stakes that have been lost would be deemed a perverse incentive to gamble.
The timeframe for the Self-Exclusion will also be reset from the latest date when the new account was most recently used. For example, if you asked to Self-Exclude for 6 months on the 1st January then created an account on the 1st February and last used it on 1st March, your Self-Exclusion would be reset for the full 6 months from the 1st March as you have breached the Self-Exclusion by not abstaining for the minimum period that you requested.
The success of the Self-Exclusion facility relies on a large extent to which you are committed to managing your behaviour.