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  1. Jackpotjoy
  2. Security and Verification
  3. Enhanced Verification

Enhanced Verification

  • Enhanced Verification Check
  • Why do you need my employment information?
  • What documents do I need to send to verify my income?
  • Why have I been asked to send in documents?
  • Where do I send my documents to verify my income?
  • I’ve already received contact from you where I discussed my finances, why are the Compliance Team calling me?
  • I’ve been asked to provide source of wealth information which is private and confidential.
  • Why do you need to know how I fund my play?
  • Do I need to provide documentation to verify my income?
  • I missed a call with the Compliance Team, can I arrange another one?
  • Why have I been asked for ID when I am already verified?
  • I have given you the required information, when will I hear back from your Compliance Team?
  • What do you look into when asking how I fund my play?
  • I’ve been contacted by a member of your Compliance Team. What is the reason for this?
  • I do not wish to provide additional information to the Compliance Team, what will happen to my account?
  • Can I complete the Compliance process by Email/Live Chat?

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