If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more:
I've forgotten my password, how do I reset it?
You can reset your password with the following steps:
- Click 'Forgot Login Details?' from the Home page.
- Then enter your registered email address alongside your Date of Birth and click 'Submit'.
- Provided the details are correct, you'll receive an email shortly afterwards where you'll need to click the 'Reset Password' link. Please note, this will expire after 30 minutes.
- Once you've clicked the link, you will be redirected to the site to reset your password.
If you have tried to login more than 5 times, your account may have been blocked for your security. Please follow the above steps to reset your password to login.
I'm unable to reset my password
If you are having difficulties resetting your password, please ensure you are using the registered email address to complete this. If you have tried to reset your password more than 10 times and you have entered your Date of Birth incorrectly, your account will have been blocked for 24 hours for security.
You will need to wait for 24 hours and then reset your password onsite before you will be able to login.
My account is closed
You may have received an email from us explaining why your account is closed and what you will need to do to get your account back open. If you haven't received an email, please contact our Customer Support team via the Live Chat button / icon in the bottom right-hand corner of the screen. They will be happy to help.
My account has a Self-Exclusion
If you have previously Self-Excluded, you will need to contact us about reopening your account. You can do this via the Live Chat button / icon in the bottom right-hand corner of the screen.
When you tell us you want the account reopened, there will be a 24 hour cooling off period after which you will need to contact us again to confirm the reopening of your account.