I'm unable to login, what should I do?
If you are unable to login, this could down to a few things. Your account could have been temporarily closed, you have self-excluded previously, or the details don’t match. Not to worry, we can cer...View More
How do I reset my password?
If you cannot remember some part of your login details, don’t worry, there is something you can do: • Click ‘Forgotten Details?’ from the Home page • You need to enter the email address that is...View More
Withdrawal Timescales - Spring Bank Holiday (May 29th)
As payment providers usually only process withdrawals on normal working days, it may take longer to receive your funds over the Spring Bank Holiday (May 29th). You can ch...View More
How do I withdraw when my card details have expired?
Typically, you can still withdraw funds back to the card you last deposited from, even if you have had a new card since then. If the payment card registered to your account has expired and the conn...View More
How long does it take to receive my withdrawal?
You can withdraw from your account at any time, provided you have over £10, are not bound by wagering requirements and you have no outstanding verification requests. We will process your winnings w...View More
Changing Payment Method
How do I add a new payment method?You can do this by going to My Account > Deposit Funds > Add Method. You can then select the right payment method and enter its details in the boxes provided. Your...View More