How can I send my documents?
You can upload your documents directly via our Live Chat service or you can email your documents to us. by speaking to our verification team. Your documents should be reviewed and processed wit...View More
Can I reopen an account after a Self-Exclusion?
Accounts suspended due to Self-Exclusion cannot be re-opened for any reason until the time period has expired. Upon expiry of the Self-Exclusion period, you may request to re-open a suspended accou...View More
I'm unable to login, what should I do?
If you are unable to login, this could down to a few things. Your account could have been temporarily closed, you have self-excluded previously, or the details don’t match. Not to worry, we can cer...View More
Monthly Free Game Common Queries
We appreciate that our Monthly Free Games are very popular, but things don't always go the way you'd hope! We've compiled a list of answers to help you with some of the more popular questions that ...View More
Delayed Bank withdrawals from 29/03/2023
We are aware of some delays in Bank withdrawals that were requested yesterday, on the 29th of March, these are being reviewed by our Finance Team, and we have been made aware these will now show as...View More
How long does it take to receive my withdrawal?
You can withdraw from your account at any time, provided you have over £10, are not bound by wagering requirements and you have no outstanding verification requests. We will process your winnings w...View More
Changing Payment Method
How do I add a new payment method?You can do this by going to My Account > Deposit Funds > Add Method. You can then select the right payment method and enter its details in the boxes provided. Your...View More