Your account may have been closed for a number of reasons. In most situations, we will aim to reach out to you as soon as possible to let you know the reason why this has happened, so please check whether you have received an email from us concerning your account details.

Often a closure is temporary, so we'll be happy to look into this further with you. To do this, please contact our Customer Support team on Live Chat via the bubble / icon in the bottom right-hand corner. 

Please note, your closure may be linked to an account you hold on one of our group of sites. These are; Jackpotjoy, MONOPOLY Casino, Virgin Games, Rainbow Riches Casino, Double Bubble Bingo and Bally Casino. If you have already contacted us on one of those sites, you wouldn't need to contact us again here.