I need help with accessing Jackpotjoy on a Browser...
You can access Jackpotjoy on your Browser via your mobile, tablet, or your computer and the experience will be largely similar!
If you've run into a few bumps, please check out our most common questions below:
I have disconnected from a game or a game isn't loading for me, what can I do?
You might be having a connection problem. Don’t worry, the games are all played on our secure server so you can't miss out on the result, even if you don't see it. A game would either wait for you to go back in and complete it or it would complete on our systems and credit any wins automatically. You can always head to your Game History to check your result if you missed it.
To help resolve this issue, we recommend that you clear your Temporary Internet Files and Cookies. Please click here to see how to do this.
There's a 'Rotate Device' message showing on when I try to access a game on my phone, what should I do?
When playing on a mobile or a tablet, most Slots are playable in Landscape whereas Bingo is available in Portrait, so you will need to turn your device in order to interact with the game. If the screen doesn't automatically spin around for you, you will have to turn on 'Screen Rotation' or remove 'Screen Lock' depending on your device.
You can find out more by clicking here.
What browsers do you support?
We provide support for the most popular Web Browsers available. This includes the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
Please note: Windows XP, Windows Vista, budget devices and older Android devices may also work through certain actions such as using the latest version of Google Chrome, however we will neither guarantee nor offer any further support on these setups.