Technical Help
Chat Help
Game Help
- Why can’t I see the games?
- If maintenance is performed whilst I am playing, will this affect the outcome of my games?
- Will we be notified about site maintenance in advance?
- I lost connection during my Bingo game. Will I miss out on winning?
- Why have I not had any winnings when my game said 0 to go?
- Why do you need to do site maintenance?
App Help
- Why should I use Wi-Fi when playing?
- Where can I get the App?
- Are my details saved if I delete the App?
- I’m having problems with the App, what should I do?
- How does Face ID/Touch ID work?
- How do I clear the Cache on the App?
Device Help
- How do I turn on auto rotate on an Android device?
- The games won't load for me, or one is 'stuck' on the screen?
- There's a 'Rotate Device' message showing when I try to access a game, what should I do?
- What is the best way to access the games on your site on a mobile or tablet?
- What Web Browsers do you support?
- I’m having problems loading a game after clearing my temporary internet files, how can I fix this?
Troubleshooting
- How do I clear my Temporary Internet Files?
- What happens if you are using adblocker technologies?
- How can I check what happened during my game?
- How can I stop connection issues from happening?
- My game was interrupted because of a connection issue, will this still play?
- I lost connection during a bonus round and now it’s not there anymore. What do I do?