As part of our licensing agreement, we and all other operators must ensure that accounts held with us are verified. Sometimes, this means we need to request a few documents from you just to verify your age or registered address.

You should have received details either via email or on your account regarding the specific documents that are required to verify your account, but the documents we request are normally, but not limited to:

• Driving licence, ID card or Passport; and
• A utility bill (gas, electricity or water bill) or bank statement dated within the last 3 months

Your personal information will always be safe and secure.

To get started, simply click the Live Chat button in the bottom right hand corner of your screen where our team are available between 9am-3am. Alternatively, you can send your documents to id@jackpotjoy.com. We can normally verify your documents straight away on Live Chat, but it can take up to 48 hours via email.