You start earning Joy Points when you win certain amounts on eligible games, and they are added automatically to your Joy Points balance. Each Joy Point is worth 1p. You can earn one Joy Point for each £5 won on Bingo, or one Joy Point for each £20 won on most other games. Please note that Craps are excluded from earning Joy Points.

Each Joy Point is worth 1p (one penny) in cash. You can convert your Joy Points into real cash at any time. There is no minimum number of points required to convert — you can convert as little as 1 Joy Point for 1p in cash. Please note that all conversions are final and cannot be reversed — once converted to cash, Joy Points cannot be changed back.

To convert your Joy Points into cash on any device, follow these steps:

1. Log in to your Jackpotjoy account.
2. Tap or click the three lines (☰) in the top left-hand corner to open the Menu.
3. Go to My Account > Convert Points.
4. Alternatively, you can simply click on your Joy Points balance directly.
5. Enter how many points you want to convert.
6. Click Convert to complete the conversion.

The cash equivalent will be added directly to your account balance immediately. For example: converting 50 Joy Points gives you 50p in cash to play with. Please note that Joy Points can only be redeemed on the Jackpotjoy website and cannot be transferred between accounts.

Yes, Joy Points can expire. If you do not earn at least one new Joy Point within any 90-day period, all of your accumulated Joy Points will expire and be removed from your balance. To keep your points active, you must win a minimum of £5 on Bingo or £20 on eligible non-Bingo games at least once every 90 days.

Yes, the following restrictions apply to Joy Points:

• Joy Points can only be redeemed on the Jackpotjoy website.
• Joy Points cannot be transferred between Member accounts.