Prizes

• How do I know if I have won a prize from the Chat Hosts or Chat promotions?
• I’ve won a physical prize; when will I receive it?

Box Bonanzas

• Are there any wagering requirements attached to any prizes I may win on the Box Bonanza game?
• What is a Box Bonanza Game?
• I clicked off the pop up before I picked my Box Bonanza, how do I get it back?
• If I win on a Box Bonanza, when will the cash prize be credited to my account?
• How can I check to see if my Box Bonanza prize has been added on to my account?
• Do you always win from a Box Bonanza?

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Bonus and Reward History

• Where Can I See My Reward History?

Plus

• Why am I not a Plus member?
• What are the benefits of Plus?
• How do I qualify for Plus?
• How do I receive Plus marketing?
• Can I apply to be a Plus member?

Refer a Friend

• What is the Refer a Friend Wagering Requirement?
• Does my friend get anything when I refer them as a friend?
• I haven’t received my referral bonus. What should I do?
• How long does my friend have to meet the wagering requirements?
• How do I know if my friend has met the wagering requirements?
• How do I get my Refer a Friend bonus?

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Loyalty Rewards

• Birthday Rewards
• How to Earn Rewards

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Promotion Rewards

• How do I take part in the Chat Games?
• What promotions do you have?
• I opted in to a promotion but I didn't get a reward. Why not?
• How will I know if I've won from a promotion?

Welcome Offers

• Can I get more Free Spins from the Welcome Offer by depositing more?
• Can I play my Free Spins on any other game?
• What is your Welcome Offer?
• How can I claim my Welcome Offer?
• How much can I win from my Welcome Offer games?
• If I win from my Welcome Offer, can I withdraw?

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