It's always better to be safe than sorry. If you're ever unsure whether or not an email that you've received is from us or not, you are always welcome to get in touch with our Customer Support team via the Live Chat link in the bottom right hand corner of your screen. We should be able to confirm for sure whether or not an email you've received is from us.
As a quick guide, here's a few things that we guarantee when contacting you:
- We will ALWAYS reference your name or username in any form of contact.
- We will NEVER use terms such as "Dear Valued Customer".
- We will ALWAYS contact you from an email address such as @jackpotjoy.com.
- We will NEVER ask you to disclose your password to us via email.
- We will NEVER ask you to disclose your full payment details to us via email.