Why can't I take part in a promotion?
Promotions are not always available for all players at all times. However, you can still take part in our Daily Free Games and any in-game offers, like extra Bingo Tickets.
If a promotion isn’t currently available to you, it is either because:
- We have concerns regarding your patterns of play, and we have a regulatory obligation not to make this promotion available to you. In the meantime, we recommend visiting our Responsible Gambling page.
- You are not invited to participate in this promotion. In this case, if you already opted into a promotion on a previous day, you are eligible to continue to participate in that day’s promotion, and you will receive any prize/reward for which you qualify for under that day’s promotion. You may still be eligible to participate in promotions made available on future days.