I've had an issue opening the Box Bonanza that I won...
If you're experiencing issues with your Box Bonanza game, such as the winning amount not displaying correctly or the box not opening, this is typically a visual error. It can be caused by a temporary dip in your internet connection or a caching issue. While these can happen occasionally, you can find out how to resolve them below.
Please be assured, any winnings from your Box Bonanza game are instantly credited to your account balance. You can also double-check the amount credited in your Reward History, located in My Account > History.
See more:
What are Temporary Internet Files and how do I clear them?
How can I fix my connection issues?