Summary: We're aware of a technical issue affecting Box Bonanza games and are investigating. Affected accounts are currently being reviewed, but this may take up to 72 hours.

What's happening?
We're aware of a technical issue currently affecting Box Bonanza games. Our technical team is investigating the cause, and we apologise for any inconvenience this may be causing.

Do I need to do anything?
No action is needed on your part. Affected accounts have been logged and will be reviewed as part of our investigation.

Can an Advisor apply my reward manually?
Unfortunately not. Due to the nature of this issue, our Advisors are currently unable to apply anything manually. This isn't something a live chat can speed up, so please don't worry if you're told the same by our team - it's not an oversight.

When will this be resolved?
We're working to resolve the underlying issue as quickly as possible.

Need support while you wait?
We understand issues like this can be frustrating. If you'd like to take a break from play, set limits on your account, or speak to someone about your gambling, our responsible gambling tools are available via the Play Responsibly Page, or you can click to chat with one of our Advisors at any time.